Our performance

LV= in numbers

5.5m customers

1.1m members

848,000 homes insured

4.6m general insurance policies

6,000 employees

16 offices

Our customers

Product icon (Car)

We're the 3rd largest car insurer in the UK, insuring three million private vehicles.

Product icon (Home)

We insure more than 800,000 homes

Product icon (Savings)

We're the number 1 for individual income protection. We have £9.8 billion of funds under management

Our people

We know that we have our people to thank for our success and believe that this is down to a high degree of employee engagement and their strong affiliation with our brand and values. (Source: LV= Employee Engagement Survey 2015)

84% brand awareness

85% employee engagement

12% staff turnover

93% of our employees support our brand and values

How we are doing

We judge our success against a number of key factors – what our customers think about us, how profitable we are and the passion of our people.

To be Britain's best loved insurer

We use a combination of surveys to assess our performance against our vision to be Britain's best loved insurer.

2014: UK's 2nd best loved insurer

(Research Now 1,056 insurance consumers)

Operating profit

Our operating profit measure is the key performance measure for the profitability of the LV= group.

2014: £86m

Staff engagement

Our people are a major differentiator for LV= and are crucial to delivering our best loved vision so it is important they are engaged with the work we do.

2014: 85% engagement

(Average UK financial services organisation score 74%)