Who we are

Welcome to LV=

Who we are

We're LV=, the UK's largest friendly society, with over 5.8 million customers, 1.1 million of whom are our members. From insurance to investments and retirement products, we help people make the best choices possible when it comes to helping them look after the things they love most in life, whether it be their family, their retirement, their home, their car, or even their cats and dogs.

We’re a modern and leading financial mutual, established in 1843 to help families protect and provide for their dependents and cherished possessions. This is still at the heart of our business today. We're owned by, and run for the benefit of our members. So instead of focusing on making short-term profits for external shareholders, we channel our energy and resources into doing what's right for everyone who deals with us.

Throughout our 175 plus year history we've existed to increase the value of our business by placing our members and customers at the heart of everything we do. We pride ourselves on our friendly, helpful and award-winning customer service - and that's all down to our people, over 5,500 working in 14 offices across the UK, from Exeter to Huddersfield and Ipswich to Bournemouth.

How we protect and provide

We're here to help people look after the things they love through a wide range of financial services including insurance, life insurance, pensions and investment products. We know that life's complicated enough at times. That's why we love simplicity and why we work hard to make important financial decisions simple and straightforward. The products we sell fall into three broad categories:
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General insurance

Insurance for those tangible items; vehicles, homes, businesses, pets and holidays.

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Protection and retirement products covering people’s lives and incomes.

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Savings and investment products.

On a day-to-day basis we live by these five brand promises:

Good value, great values

Offering affordable well-designed products but not at the expense of doing the right thing.

Easy to do business with

Offering a simple, hassle-free journey for anyone who deals with us.


Caring about our customers and their loved ones when they need us most.


Delivering solutions quickly and efficiently.


Delighting our customers and advisers so we stand out from other companies.