Q1. What type of interview will it be?

That depends on the job you’ve applied for. We run interviews where it'll be just you and our interviewer(s), or you’ll attend a Talent Selection Event as well as an interview. We might ask you some technical/competency questions too, based on your understanding of the role’s requirements. Don’t worry, we’ll let you know in advance the format of your interview. But if you’re not sure which type of interview you’re attending, please call the recruitment hotline on 0800 066 5331 or on 0800 289 934 for LV= GI (General Insurance).

Q2. Do I need to prepare for the interview?

Like most things in life, it’s always best to be prepared. Our interviews are competency based, so be ready to talk about your experiences to show us how you’ve dealt with certain situations, what actions you took and how effective they were. A top tip? Think of a range of examples that you can use before the interview.

Q3. Do I need to bring anything?

Yes, please. We’d like you to bring the following:

1. Proof of your right to work in the UK:

  • UK Passport, EEA Passport (in-date) or
  • Full Birth Certificate (the A4 one!) or
  • Non EEA Passport AND Biometric Residence Permit

2. Proof of NI, this could be:

  • NI Card or
  • Payslip or
  • P45/P60

3. Proof of address – this needs to list your name and current address.

Either option A or B listed below:

A. (preferred option) – Driving license photo card OR,

B. two documents from the below list:

  • Bank Statement (dated within the last 3 months)
  • Credit card statement (dated within last 3 months) - you must exclude the credit card number on any statement - otherwise we’re unable to accept this)
  • UK Utility Bill (dated within last 3 months) - sorry we can’t accept a mobile phone bill)
  • Government agency document – either from Department of Work and Pensions, Customers and Revenue, Job Centre/Job Centre Plus, Social Security (dated within last 3 months)
  • UK Mortgage Statement (dated within last 12 months)
  • UK P45 or P60 (dated within last 12 months)
  • UK Council Tax Statement (dated within last 12 months)
  • UK Financial Statement (dated within last 12 months), Pension, Endowment or ISA

We'll also give you a reminder of what you need to bring with you in your interview confirmation email; however we've made a PDF version that you can download and print off.

Q4. What does each band mean in the LV= job structure?

Basically, every job at LV= falls into four main bands:

  • Band A. Entry level roles. If you’re looking to get your career started with LV= or you’re keen to develop skills in a new area of the business. For example, Administration Assistant, Customer Service Representative, Motor Claims Consultant.
  • Band B. Generally, these are more technical roles or the first step on the managerial ladder. For example, Team Leader, Personal Injury Consultant, Resourcing Associate.
  • Band C. Technical professionals, specialists or managers. Like Qualified Accountant, Senior Actuarial Analyst and Section Manager (manages the Team Leaders).
  • Band D. Senior Managers. For example, Head of Actuarial Development, Head of Technical Claims.