Recruitment approach

Step 1: Apply online

First of all, make sure your CV is ready!

Once you’ve found a job that suits your skills and experiences please follow the apply links at the bottom of the advert. Follow the online application guide where you’ll be prompted to complete some initial application questions. After that simply upload your CV and any other information you feel is relevant to showcase yourself for the role and submit your application.

Step 2: The interview selection process

We’ll review your application against the role you have applied for and will let you know if you’ve been shortlisted for the next stage. If you’re successful, we’ll be in touch to arrange an interview.

Your first interview might be over the phone or we’ll ask you to come in and meet with us at one of our offices. Clearly this is a great opportunity to ask any initial questions you have. Please bring your Passport, proof of address and National Insurance (NI) number as we need these for referencing. For more information, visit our FAQs page. If you’re successful, and we've not done so already, we’ll then look to conduct a face-to-face interview.

Most of our interviews are competency based where we’ll ask you to give situational examples of times in the past when you have performed particular tasks or achieved particular outcomes using certain skills. If you are being interviewed for a leadership role, take some time and read more about Leadership at LV= to assist you with your preparation.

To make sure you’re prepared as best as possible, we’ll always be clear on what to expect during the interview process when we first talk to you – so no need to worry!

Step 3: Outcome

Once all interviews are complete, we’ll be back in touch to let you know the outcome of your application.

If you’ve been successful, we’ll call you to talk through the details of the offer and answer any questions you may have. As we are FCA regulated all our offers are subject to referencing and we’ll explain what that entails when we discuss the offer with you.

If you don’t quite have the required skills for the role you’ve applied for, we’ll let you know that you haven’t been successful on this occasion and if you’d like more details, we’ll be happy to explain why.

If you’re not successful or the role isn’t quite right for you, don’t be disheartened, we’re always keen to keep in touch with talent outside of LV= for other opportunities in the future.

In addition, you can register for future job alerts where you’ll be notified of future jobs that match your search criteria as they come up.

Recruitment approach for Customer Service roles

Step 1: Apply online

First of all, make sure you’ve got your CV ready.

Online application - we’ll ask you some key questions around the role - some to confirm that it’s right for you and others around checks we’ll need to complete if we offer it to you. You’ll also need to upload your CV.

Step 2: Online assessment

As part of your application, you’ll need to complete an online assessment. This gives you a better idea of the job you’ll be doing, and helps us to see if you have the skills needed to shine in customer service. We’ll email you a link to the test so you can complete it at a time that suits you however it will have a deadline so we’d encourage you to do it as soon you are able to.

Please note you're only able to complete the online assessment via laptop or a computer (not a tablet or mobile). If you have problems completing the online assessment or don't have access to the above IT equipment, please contact the LV= Resourcing Team on 0800 066 5331 or by email

Step 3: Telephone interview

If you successfully pass the assessment, you’ll be invited to book in for a telephone interview using our online booking system. We’ll talk to you in a bit more detail about the role you have applied for and give you a chance to talk about your skills, experience and any other questions you might have.

Step 4: Talent Selection Session

Should you be successful following your telephone interview, we’ll invite you to the office for a Talent Selection Event at one of our offices. This will consist of:

  • an introduction to the company;
  • a chance for you to look around our offices and;
  • a face-to-face interview with one of our team leaders.

It’s a great opportunity for you to find out more about us and the role you have applied for, so feel free to ask any questions. Please bring your Passport, proof of address and National Insurance (NI) number as we need these for referencing – we'll talk you through this when we invite you to attend at Talent Selection Event.

Step 5: Outcome

After your Talent Selection Event, we’ll be in touch within five working days to let you know the outcome of the interview. This could be either via email or phone call but we'll get back to you either way at every stage in the process to let you know whether you’re successful or not quite right this time.

Join one of our external talent communities

If we don't quite have the right role for you at this stage, but you like what you have read or heard about LV=, why not let us know so we can add you to one of our External Talent Communities? That way we can keep in touch with you if any relevant roles come up that match your experience and interest.

To find out more the relevant area of interest, please visit our Working at LV= pages. At the foot of the page you will find contact details for the relevant member of the LV= Resourcing Team so you are able to get in touch. Clearly should we have a suitable role, we would then ask you to make a formal application and in turn will talk you through the recruitment process for the position.

We look forward to hearing from you!

The Good Recruitment Charter

GRC Logo

The Good Recruitment Charter has been devised and developed by The Recruitment & Employment Confederation’s (REC) employers’ advisory panel. As the centre-piece of The Good Recruitment Campaign, the charter defines good recruitment practice through nine key principles that LV=, as an organisation that has signed up to the charter, will aspire to.

Good recruitment helps organisations to acquire the talent they need in order to perform and grow. It provides great candidate experiences and helps ensure that the UK workforce is used to its full potential.

For more details on the charter and the key principles behind it, visit