Our Vision

Stand for something better

Our vision

Our vision is to build a modern mutual. How will we achieve it? By keeping our customers and members at the heart of every decision we make. That means always looking for better ways to do things, and being open and honest so our customers continue to place their financial trust in us for years to come.

This is us - our values

Our values are more than just words on a wall to us – they’re completely embedded in everything we do. We live and breathe them every day and they underpin every interaction we have – with each other and with our members and customers.

We are curious

Innovative, open and always striving for better.

We are courageous

Brave, strong and determined to do the right thing.

We are trusted

Committed and responsible, keeping members at the heart of our decisions.

We are inclusive

Embracing all contributions, valuing diverse opinions and making every voice heard.