We’re looking for Apprentice Claims Handlers for our motor insurance division. You’ll have great relationship-building skills and share our passion for outstanding customer service, and you’ll also be an empathetic listener who can adapt your style to get the best outcome for your customers. . You will take up an apprenticeship within Insurance, striving toward your professional qualification within insurance – CERT CII Level 3.
Whether you’re straight out of school or ready for a career change, you’ll be right at home in our diverse, talented team. To join them, you’ll need to have great relationship-building skills and share our passion for outstanding customer service. Previous experience is great, but what’s more important is that you understand what good customer service looks like and have the attitude and work ethic to match. We’re looking for brilliant team players who can deal with challenging situations - so if you’re proactive, constructive and organised, we’d love to hear from you!
What are we looking for?
You’ll spend your time in our buzzy Bournemouth office, on the phone to our customers about their motor insurance claims. You’ll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Whether it’s a motoring incident or a traffic accident, you’ll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people get back to a normal way of life.
You’ll carry out your initial training from home. Following this - depending on government advice and allowance - we’d like you to join us in the office for a minimum of 2 days a week. Hours include 8am – 8pm Monday to Friday or 9am – 5pm on weekends and bank holidays. Currently, our Claims Handlers work one Saturday or Sunday in every three, However, 20% of your time will be focused on your Level 3 Qualification. To find out more about LV=GI’s brilliant benefits and rewards, please click here.
Why Work for Us?
At LV= GI, we’re on a journey to become Britain’s best loved insurer. To get there, we need more passionate, positive, ‘people’ people to join us. People who’ll proudly put our customers at the heart of everything they do and delight in delivering above and beyond their expectations. Here, there’s no knowing where your career will take you. But one thing’s for sure, you’ll be supported and empowered every step of the way as you shape your future – and play a vital role in ours.
Reward and Benefits
This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
- 24 days' holiday – which increases after two years’ service
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditionsApply Now