LV= GI Careers / Job Details

Claims Handler


Salary: Competitive

Reference: GI-674

Closing date: 9th June 2023

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Role Profile

Our Building Claims team is growing and we are looking for a Building Claims Handler to join our team in Bournemouth.

You’ll be joining a team who genuinely put our people first, and deliver what matters to our customers by managing their claims with speed ease and heart, working virtually with our colleagues in Birmingham.

We are proud of our inclusive culture and employee engagement, and have lots to offer to support you with your wellbeing, personal development and career progression.

If you have some insurance experience then we would love to hear from you!

Why Work for Us?

Life at LV=GI

We’re not your average insurance company, in fact we strive to be different.  You won’t find strict dress codes, jargon filled documents or unrealistic targets here.  What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love

On the Building Claims Team we:

Manage claims where our customers have suffered damage to their property, and would like to use their own trades person to carry out the repairs

Create scopes of works using our dedicated software, review estimates and discuss details with trades people to ensure we are controlling costs and settling the appropriate amount for the repairs

Assist our customers should their property become uninhabitable and alternative accommodation is required

Manage claims for Subsidence alongside our Loss Adjusters

Work closely with our own contractor network, loss adjusters and the wider claims department to provide support and guidance

Manage any customer complaints effectively to ensure the right outcome

Identify any potential fraud or recovery opportunities

We can offer this role on a full time (35 hours) basis, with a variety of shifts options. Hours include 8-6 Monday – Friday, and 8-4 on Saturdays, with handlers working only one in five Saturdays.  Just let us know what works for you in your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Our teams are currently making the choice to either work from home, the office or a combination of both. Our future work model will be working in the office at least 2 days per week which we will adopt no earlier than mid-2023.

About you

Previous insurance experience.

Good communication and negotiation skills and a high level of organisation.

About the rewards

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.  

We’ll give you:

26 days' holiday – which increases after two years’ service to 28 days in addition to bank holidays.

A competitive pension for which LV= will pay twice the amount you pay, up to 14% 

An annual bonus scheme based on company and personal performance

Gympass – Your anytime, anywhere access to wellbeing.  Your health and wellbeing is important to us, the all in one wellbeing membership that gives you access to top gyms, studios and wellbeing apps

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

Access to learning and development opportunities such as mentoring schemes and LinkedIN Learning

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions. 

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.


If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.

Apply Now

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