Who we are
We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.
LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
LV=GI have a new opportunity for a Policy Crime Prevention Consultant, covering our offices in Brentwood or Bournemouth, you will need to attend the office a minimum of 2 days per month.
Your purpose will be to prevent, detect and disrupt insurance fraud to protect LVGI and Customers from Fraud achieving our Financial Crime purpose. Working with Brokers, Customers, Third Parties and Law Enforcement agencies to progress investigations and contribute to the success of the business through the reduction of fraudulent activity.
Essential experience:
- Linked and organised experience
- Conversation management
- Ability to utilise interview techniques.
- Able to demonstrate an understanding of the key application fraud threats impacting upon personal lines car insurance.
- Knowledge of the evidential threshold requirements and relevant legislation required to pursue criminal cases against identified targets for disruption.
- Collaboration experience with eternal bodies such as stake holders, brokers, Insurance Fraud Bureau and IFED
About you
You will have experience with direct and/or broker lines in a Motor Insurance background with an understanding of insurance products and underwriting criteria. You will be able to identify potential fraud risks and why policies are cancelled for fraud reasons, plus awareness of investigation techniques and counter-fraud systems. You may also have experience investigating fraud, knowledge of working practices and fraud typology.
You will be customer focused, a great interpersonal communicator and decision maker, able to work in a team and individually. You will be able to build new relationships and support existing ones to support identification and disruption of fraud. You will understand GDPR, Treating Customers Fairly, Consumer Insurance Disclosure and Representations Act, Fraud Act and the importance of compliance in a fraud environment.
The Details:
Deciding which referrals to the Policy Crime Prevention Team will be investigated and which are genuine. Referrals come through multiple sources, such as Machine Learning, GI Claims teams and Brokers.
Complete intelligence searches and more advanced ad hoc searches as required to aide decision whether to investigate or clear policy.
To provide feedback of an appropriate standard on all policy referrals to different levels.
Assess different types of fraud scenarios and determine the appropriate investigations to resolve suspicions of fraudulent activity.
To identify linked and organised policies and escalate to Linked & Organised Coordinator.
To identify complaints, identifying the root cause and resolving where possible.
Be able to demonstrate an understanding of underwriting processes used across LVGI and how that impacts our decision making process.
Identify and highlight emerging fraud trends to your team leader and technical controller.
Using counter-fraud databases and systems such as SIRA to identify, investigate and record fraudulent policies.
Where a policy is deemed potentially fraudulent to capture and highlight relevant concerns and record this information accurately on relevant systems.
Be responsible for complying with all internal, regulatory and statutory standards and controls so that the requirements of LV= and regulatory bodies are met.
Manage their own self development and contribute to their 1-2-1’s, team discussions, and continuous improvement programmes.
Achieve agreed service, productivity, quality and performance measures in line with business and personal objectives.
What we can offer you
This role is an Associate Cluster in the LV= Structure. Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
28 days' holiday
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
An annual bonus scheme based on company and personal performance
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
ElectriX EV salary sacrifice scheme
A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Our Purpose and Values
We secure your future
Be Brave | With Heart | Everyone Counts | Inspiring Trust
Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.
Diversity & Inclusion
At LV= GI, we value diversity and inclusion and back this up with our accreditations. LV=GI is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.
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