LV= GI Careers / Job Details

Claims Customer Service Advisor

Bournemouth

Salary: £21,500 + benefits

Reference: GI007649

Closing date: 15th October 2021

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When an LV= GI customer is responsible for a car accident, we’re able to resolve their claim more efficiently if the innocent party also uses our services. That’s why we look to our Direct Claims Handlers to build rapport with the other driver, helping them to choose a repair route right for their needs and encouraging them to switch to LV= GI for a smoother, speedier resolution. Join us and you’ll manage each claim using your own judgement to ensure you always get the the best outcome for our customers and our business.

There are plenty of perks on offer as part of our buzzing, supportive Direct Claims team including individual and team incentives. What’s more, you won’t find any tough targets here. Instead, what’s most important is that you do the right thing for the customer, every time.

What are we looking for?

A natural on the phone, you’ll need to be comfortable and confident speaking to a wide range of people - building rapport and trust with everyone you speak to. Along with your excellent communication skills, you’ll also need to be tenacious, outgoing and have excellent influencing and negotiation skills. Previous experience in a sales environment is great but far from essential. Above all, we’re looking for someone who’s committed to always doing what’s right for the customer. 

The salary being offered for the role is £21,500

Working hours

You’ll carry out your initial training from home. Following this - depending on government advice and allowance - we’d like you to join us in the Bournemouth office for a minimum of two days a week.

This is a full time, permanent role so you’ll work 37.5 hours on a three week rolling rota between Monday - Friday 8am-6:30pm. As part of the rota you’ll be required to work one in three weekends (Saturday 9am-1pm) and up to two Bank Holidays each year. To find out more about LV=GI’s brilliant benefits and rewards, please click here.

What will you be doing?

You’ll spend your time in our buzzy Bournemouth office, on the phone to our customers about their motor insurance claims. You’ll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Whether it’s a motoring incident or a traffic accident, you’ll use your initiative to find solutions that work for our TP customers and our business, playing a vital role in helping people get back to a normal way of life.

Do you share our passion for outstanding customer service? Watch our video:

 

 

Reward and Benefits

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.  

We’ll give you:

  • 24 days' holiday – which increases after two years’ service
  • An annual bonus scheme based on company and personal performance
  • A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
  • A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
  • A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions

 

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

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