We’re looking for Claims Handlers for our motor insurance division. You’ll have great relationship-building skills and share our passion for outstanding customer service, and you’ll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Previous experience is great, but what’s more important is attitude, work ethic and great written and verbal communications skills. We’re looking for brilliant team players who can deal with challenging situations, so if you’re proactive, constructive and organised, we’d love to hear from you!
What are we looking for?
You’ll spend your time in our buzzy, open-plan Ipswich office, on the phone to our customers about their theft motor insurance claims. You’ll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Whatever the circumstances you’ll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people get back to a normal way of life.
Working 35 hours per week, you’ll carry out your initial training from home. Following this - depending on government advice and allowance - we’d like you to join us in the office for a minimum of 2 days a week. Hours include 8am – 6pm Monday to Friday or 9am – 5pm on weekends and bank holidays. Currently, our Claims Handlers work one Saturday in every three. To find out more about LV=GI’s brilliant benefits and rewards, please click here.
Why Work for Us?
Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.
Reward and Benefits
This role is a Band B in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
- Flexible working opportunities – many of our employee's job share or work part-time, flexi-time, compressed hours or with an element of remote working.
- 26 days' holiday – which increases after two years’ service to 28 days
- A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
To find out more about our benefits and rewards, please click here.
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions