LV= GI Careers / Job Details

Credit Control Manager


Reference: GI007781

Closing date: 23rd September 2021

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LV=GI are looking for an experienced Credit Control Manager to join our family of accomplished people in the Credit Controller team. This role can work from our Croydon or Brentwood offices with the opportunity to work from home 2/3 days a week. We adopt a flexible working environment with a focus on learning & development

As a member of the leadership team within Broker Accounts the important purpose will be to manage and motivate a team of Credit Controllers to provide a high-quality debt collection and reconciliation service on behalf of LV=Broker ensuring that premiums are collected from brokers within their agreed credit terms and ensuring queries are managed and resolved to maximise cash flow, reduce the risk of bad debt and balance the Broker bank ledger.

Talk to us about flexible working . . .

When it comes to flexible working, we’ll do our best to accommodate your needs. At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours. 

We want the best people working at our organisation and we recognise that those people aren’t always available full-time.

So if you need any adjustments, let us know during your interview. If it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

What are we looking for?

You will have a track record of managing a Credit Control/Reconciliation team within a financial services industry. Desirable in Broker / insurance area.

You will have excellent communication skills with experience of leadership and management of people. You will have experience building working relationships, motivating and inspiring others to achieve their full potential and confidence to manage relationships with stakeholders within the business and Brokers.

Good knowledge of Microsoft Office applications with experience using Oracle Financials.

What will you be doing?

  • Lead, manage & motivate a team of Credit Controllers to achieve its debt collection, reconciliation & service delivery objectives through effective leadership, monitoring & performance management.

  • In conjunction with the Head of Broker Services set the debt collection, reconciliation, service delivery, productivity, quality, audit & compliance objectives & KPI’s for the Broker Accounts team.

  • Achievement of the Broker Accounts debt collection, reconciliation, service delivery, productivity, quality, audit & compliance objectives & KPI’s.

  • Implement effective MI, reports & controls to monitor, analyse & manage the performance of the Credit Controllers address issues & under performance, as required.

  • Implement working practices, processes & procedure guides to deliver efficient & effective premium collection & reconciliation performance.

  • Drive change & continuous improvement, particularly through the utilisation of Systems Thinking & digitisation, to deliver improvements in service, premium collection & reconciliation & drive cost savings & efficiencies.

  • Manage the issue of daily broker payments, BACS or cheques within agreed timescales.

  • Ensure the team work closely with Underwriting, Product Delivery & Operations to resolve problematic accounts, ensuring all overdue items & late payments are proactively tracked & escalated to the appropriate stakeholders.

  • Undertake & manage the monthly audit program ensuring trends are identified actions are managed through to completion.  

  • Work closely with Group Financial Systems to ensure the month-end close procedure & subsequent report run is completed within agreed timescales.

  • Manage & oversee the application process & day to day servicing of the Online Accounts Management system.

  • Ensure the team of Credit Controllers fully understands & complies with all legal, regulatory & industry body codes of practice & requirements.

  • Ensure that the team of Credit Controllers are fully resourced with quality, competent staff & implement effective training programs to provide continuous personal development & maximise the performance & effectiveness of the teams.

Why Work for Us?

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

Reward and Benefits

This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. 

We’ll give you:

  • Flexible working opportunities – many of our employee's job share or work part-time, flexi-time, compressed hours or with an element of remote working.
  • 30 days' holiday, with the option to buy up to 2 additional days
  • An excellent pension plan  (please click here to read more about it)
  • An annual bonus scheme based on company and personal performance
  • Private medical insurance which you can upgrade to family cover
  • Other flexible benefits including discounted retail vouchers and dental insurance  
  • 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

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