LV= GI Careers / Job Details

Customer Service Representative - Britannia Rescue


Salary: £18,525

Reference: GI007874

Closing date: 10th December 2021

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Britannia Rescue is one of the UK’s most trusted providers of breakdown cover. Our parent company, LV=, are committed to delivering outstanding customer service across all their insurance products, and Britannia Rescue is no exception. Our team in Huddersfield is driven by pride and passion – we always do the right thing when it comes to roadside assistance, because that's what inspires loyalty and trust in our people and our products. 

What you'll be doing:

You’ll spend your time on the phone to our customers providing roadside assistance for breakdowns - you could be speaking to a vulnerable driver or a family whose car has broken down in the pouring rain, so you’ll need to step up in their hour of need with compassion, empathy and a helping hand.  

By providing you with the right tools, training and support, we’ll set you on the road to being a Britannia Rescue ambassador, empowered to resolve every call in the best way possible.

We’ll be getting everyone back together in our Huddersfield call centre as soon as we can, so you’ll need to be local to the West Yorkshire area.

What are we looking for?

We’re looking for Customer Service Representatives to work in our Huddersfield call centre, helping customers to resolve their breakdown and motor recovery issues as quickly and efficiently as possible. Previous customer service experience is great, but what’s most important is that you have the right attitude, dedication and commitment to great customer service, as well as a calm and reassuring manner and outstanding written and verbal communications skills. 

What will you be doing?

Salary - £18,525 plus benefits. Increasing after 12 months. 


We’re open for our customers 24/7; however your shifts will range between 7am and 9pm.

Our working hours reflect that: 

  • Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 7am – 3:30pm, 9am-5:30pm or  12:30pm – 9pm.
  • You will be working 37.5 hours a week, on an 8 week rolling rota basis. Over the 8 weeks, you’ll normally be required to work 2 in every 4 weekends

Why Work for Us?

We have ambitious plans that will bring opportunities for all of our people. In addition, we are changing gear, working with a new energy that will see us transform our company, industry and beyond.

We have a vision to become Britain's Best loved, and a strong sense of purpose to help our customers look after what they love. We are passionate and proud about what we do. We will always do the right thing to inspire trust in our people and our customers.

Reward and Benefits

We know that our people are central to our success, so it’s only right that we reward you with an attractive, competitive salary and benefits package, including: 

  • 24 days' holiday – this increases after two years’ service 
  • An annual bonus and salary review scheme based on company and personal performance 
  • A competitive pension for which LV= GI will pay twice the amount you pay, up to 14% 
  • The option to buy and sell holiday 
  • Flexible working opportunities



For more information and to apply, please click on the apply button. 

LV= General Insurance is an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways. We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work

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