People who work at LV= General Insurance are driven by pride and passion – we always do the right thing, because that's what inspires loyalty and trust in our team and our products. We’ve made it our mission to become Britain’s best loved insurer, by delivering outstanding service to our customers – day in, day out. We’re known for our understanding of what’s in our customers’ best interests – it’s our heart that sets us apart.
What will you be doing?
You’ll spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too – you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.
We don’t set unachievable targets – at LV=GI you’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to resolve every call in the best way possible.
Do you share our passion for outstanding customer service?
What are we looking for?
We’re looking for Customer Service Representatives who want a career, not just a job; people who are driven, focussed and keen to develop. If you bring the right attitude, drive and passion, we’ll train you for a long and rewarding career with LV=GI. Previous customer service experience is great, but what’s more important is attitude, work ethic and great written and verbal communications skills.
What will you be doing?
Salary - £20,000 increasing to £21,500 after 12 months.
Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
Our mix of office and home working 'office with flex' supports the LV= collaborative culture whilst also enabling our people to flex where they work.
We’re open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.
Our working hours reflect that:
- Your shifts will vary on a weekly basis to cover these hours. Most shifts start between 8am-9:30am meaning you'll finish before 6pm. There is the requirement to work some late shifts between 11:30am-8pm.
You’ll work 37.5 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions
Reward and Benefits
We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:
- 24 days' holiday – this increases after two years’ service
- An annual bonus and salary review scheme based on company and personal performance
- A competitive pension for which LV= will pay twice the amount you pay, up to 14%
- The option to buy and sell holiday
- Flexible working opportunities
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
- Team social events throughout the year
For more information and to apply, please click on the apply button.
Due to the Coronavirus pandemic, all roles will initially be trained and on-boarded virtually.
LV= General Insurance is an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate, and we recognise and embrace that people work in different ways. We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.Apply Now