LV= GI Careers / Job Details

Fraud Analytics & Rules Performance Manager


Salary: £49,000

Reference: GI007898

Closing date: 3rd December 2021

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LV=GI have a fantastic opportunity for an GI Fraud Analytics and Rules Manager to join our family of accomplished people in the Financial Crimes team. This role can be based at Leeds, Ipswich or Bournemouth with the opportunity to work from home 2/3 days a week. We adopt a flexible working environment with a focus on learning & development.

You will be leading a team of fraud analysts, who provide support to the Financial Crime operational area.

You and the team will focus on identifying opportunities where fraud exposure at new business and claims stages can be better identified and reduced, through the analysis and manipulation of a variety of data to understand trends, patterns and exposures.

You will support and make recommendations to Underwriting, Claims and Fraud management on appropriate changes to controls and operating rules to reduce that exposure, whilst maintaining our customer service ethos.

Talk to us about flexible working . . .

When it comes to flexible working, we’ll do our best to accommodate your needs. At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours. 

We want the best people working at our organisation and we recognise that those people aren’t always available full-time.

So if you need any adjustments, let us know during your interview. If it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

What are we looking for?

You will have previous experience in a Counter Fraud role with a strong understanding of General Insurance end to end processes and products. You will have a good understanding of Underwriting principles in both personal lines and commercial lines arenas and comprehensive knowledge of strategic claims issues, market and legal trends / initiatives. You will have knowledge of machine learning models and regulatory requirements including TCF.

You will have the ability to multi-task and manage a wide range of scenarios to work pro-actively to tight deadlines and take responsibility for own workload with predictions on future medium to long term business risk and proactively identify solutions / controls

You will have experience of technically developing, leading and coaching a team of fraud risk analysts and ability to converse competently at all levels with Influencing, negotiation and willingness to lead, motivate and inspire others to achieve their full potential

You will have excellent written, oral communication and numerical skills with the ability to analyse, manipulate large volumes of data and interpret Information from a range of sources with skills to include analysis, fraud risk identification with the ability to make timely decisions, take appropriate actions and find solutions through creative thinking. You will have knowledge of adapting analytical skills to changing roles and environments

You will be PC literate with use of Microsoft Office, Excel, Power Pivot and BI reporting tools and awareness of specialist reporting techniques SAS, SQL, Azure environment, Oracle and SME using the SIRA platform desirable.

What will you be doing?

  • Review complex data reports. Carryout MI analysis to identify emerging fraud trends, build sophisticated fraud rules, scorecards and develop immediate tactical and strategic responses to fraud risk 

  • Responsible for producing fraud risk validation models, identify risks and introduce controls to mitigate exposure at PoQ, PoS, post-sale and claims 

  • Review of system and manual rules performance and make recommendations to the appropriate governance fora to add, remove or amend rules 

  • Working with the Advanced Analytics team, the Data Enrichment Manager, and other key stakeholders in Underwriting, pricing and claims, identify and leverage new and existing data sources to enhance fraud detection capability 

  • Uncover and deliver actionable insights on consumer and third party behaviour patterns using statistical methodologies and tools 

  • Manage a team of fraud claims risk analysts 

  • Be a key contributor to Risk Validation, Fraud Governance and Pricing Committee meetings 

  • Develop and maintain internal senior stakeholder relationships. Promote cross functional working through collaboration, by sharing of ideas and knowledge 

  • Subject Matter Expert for a wide range of insurance fraud and risk management. Share knowledge between, Claims, Underwriting, Pricing and Marketing 

  • Engage with key suppliers to develop data and analytics—led solutions, creating competitive advantage for LV= 

  • Responsible for delivery of fraud technology projects with a commercial and operational awareness 

  • Supporting the development of counter fraud strategy at both a Business Unit and Group level  

  • Identify development areas, arrange for the delivery of technical training complying with all LV Group controls and procedures 

  • To keep abreast of market initiatives and new technology and recommending action as appropriate 

Why Work for Us?

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

Reward and Benefits

This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. 

We’ll give you:

  • Flexible working opportunities – many of our employee's job share or work part-time, flexi-time, compressed hours or with an element of remote working.
  • 30 days' holiday, with the option to buy up to 2 additional days
  • An excellent pension plan  (please click here to read more about it)
  • An annual bonus scheme based on company and personal performance
  • Private medical insurance which you can upgrade to family cover
  • Other flexible benefits including discounted retail vouchers and dental insurance  
  • 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

Apply Now

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