LV= GI Careers / Job Details

Head of Home Underwriting


Reference: GI007895

Closing date: 23rd January 2022

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LV=GI are looking for an experienced Head of Home Underwriting to join our family of accomplished people in the Broker team. This role is based at Croydon but for the right candidate does have flexibility on office location with the opportunity to work from home 2/3 days a week. Travel to Croydon would be required if not office location. We adopt a flexible working environment with a focus on learning & development

You will manage the development, profitability and distribution of personal home insurance products through the broker channel. This includes standard home, high net worth and niche product lines. There is a strong emphasis on defining and implementing the Home strategy for LV GI Broker and developing opportunities in order to meet agreed growth and profitability goals. 

Talk to us about flexible working . . .

When it comes to flexible working, we’ll do our best to accommodate your needs. At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours. 

We want the best people working at our organisation and we recognise those people aren’t always available full-time.

So, if you need any adjustments, let us know during your interview. If it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

What are we looking for?

You will ideally have a home insurer background with personal lines experience preferred but emphasis is on strategic delivery capability with proven strong leadership & collaborative management skills. With your excellent communication & relationship building skills you can coach to achieve high performance from teams.

You will have account management skills with the ability to liaise and negotiate with senior brokers at director level in conjunction with our distribution teams.

You will have a good level of abstract thinking skills and ability to take the 'big picture' view analytical approach and excellent report writing skills. You will be able to identify linkages and dependencies between work streams and activities with data interpretation aptitude, skills and extensive mathematical ability.

You will have excellent planning, organisational skills and Service orientated who strives to get things done through effective leadership and people management to deliver accurate work under pressure against agreed deadlines with.

Extensive knowledge of broker markets desirable.

What will you be doing?

  • Define LV= Broker’s strategy for personal lines home insurance in conjunction with the Distribution & Underwriting Director and agree target markets.

  • Full responsibility for product profit and volume targets including budgets and forecasts and ensure these are achieved at all times.

  • Liaise with Group Pricing and Technical Services to agree a schedule of technical review and development for responsible products.

  • Work collaboratively with brokers, sales staff and the technical underwriting/ pricing function.

  • Formulate and deliver a strategy to determine the shape and quality of incoming business and full responsibility of the business risk. 

  • Utilise statistical information to formulate and develop a strategy to identify brokers that are performing well or poorly and to recommend appropriate rating changes.

  • Integral member of the Pricing Committee. Full responsibility for sign off of all month rating/ UW changes.

  • Manage and review Broker schemes and promote through appropriate sign off channels where required. Specify and sign off the requirements of these schemes and to ensure appropriate on-going monitoring and control.

  • Manage an audit and control process ensuring that Brokers are selling products within the agreed terms.

  • Ensure an appropriate risk, compliance and customer culture is embedded within the business.

  • Formulate a strategy for competitor rating approaches and continually review market conditions to ensure our products are appropriately priced to balance results and volume.

  • Review broker remuneration levels in respect of results and volume.

  • Develop and promote new products for the broker market, liaising with other areas of the business where relevant.

  • Integral member of account management meetings with the larger brokers.

  • Represent LV= externally as member of the Broker Senior Management Team.

  • Drive performance, service and expense efficiencies (e.g. claims and direct) through extensive key stakeholder relationships.

  • Contribute to the IT development of internal and external broker systems. Sign off of all changes relating to Broker Personal Home Insurance.

  • Manage ad hoc development and account management projects where relevant experience exists.

  • A creditable and authoritative ‘Subject Matter Expert’ for external PR articles. To work extensively with the Head of Broker Marketing to identify opportunities and to formulate a strategy to promote LV= Broker within the industry.

  • Lead and manage the technical and professional Broker Home Underwriting team and creating development opportunities wherever possible.

Why Work for Us?

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

Reward and Benefits

This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. 

We’ll give you:

  • Flexible working opportunities – many of our employee's job share or work part-time, flexi-time, compressed hours or with an element of remote working.
  • 30 days' holiday, with the option to buy up to 2 additional days
  • An excellent pension plan  (please click here to read more about it)
  • An annual bonus scheme based on company and personal performance
  • Private medical insurance which you can upgrade to family cover
  • Other flexible benefits including discounted retail vouchers and dental insurance  
  • 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

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