LV=GI have a new opportunity for a Motor Claims Desk Engineer (Level 2) working within our family of talented people, located at either our Huddersfield, Leeds, Bristol, Brentwood or Ipswich locations to join our Claims Engineering team. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office
Role Description
To manage motor claims within agreed financial limits ensuring best cost negotiation and minimal leakage. To provide accurate total loss vehicle valuations. To support other areas of the business with technical knowledge and advice. To actively manage individual work load ensuring department and business SLA’s are achieved.
Responsibilities
- Responsible for analysing each claim and making decision on best course for claim
- Responsible for ensuring repairable cases are authorised within SLA at best commercial terms for the business
- Responsible for ensuring total loss cases are valued, categorised (ABI code of practice) correctly, and processed within SLA
- Ensure all possible effort given to improve internal processes, minimise leakage, maximise savings and improve client service and the efficiency of the Engineering team
- Respond to internal/external technical queries, providing written response where required
Essential Skills
- City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent
- Relevant trade experience in vehicle repairs
- Full member of the Institute of Automotive Engineering Assessors or working towards
- Thorough knowledge of Audatex estimating system
- Sound knowledge of other estimating systems
- Ability to analyse information and propose solutions
- Proven negotiation skills
- Problem solving skills
- Proven ability to manage workload in a busy customer-facing environment
- Able to communicate at all levels, customer, business etc…
- A team player that works well in a group
What we can offer you
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
26 days' holiday
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
An annual bonus scheme based on company and personal performance
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
ElectriX EV salary sacrifice scheme
A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At LV=GI we value diversity and inclusion, demonstrated by our numerous accreditations; EDGE certified for gender inclusion, Women in Finance Charter, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
ResourcingGI@allianz.co.uk
Hr-recruitment@allianz.co.uk
LV= General Insurance | Part of Allianz
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