LV=GI have a fantastic opportunity for an entry level Broker Fraud Investigator to join our family of accomplished people in the Broker Services Anti Fraud team. This role will be working from the Brentwood offices where you will receive a minimum of 8 weeks training with the opportunity to work from home 2/3 days a week afterwards. We adopt a flexible working environment with a focus on learning & development.
You will identify and reduce fraudulent activity by policyholders of LV= Broker. You will undertake CUE and SIRA policy validation checks on LV= Broker Personal where required and investigate potential fraudulent activity.
You will enjoy engagement with brokers, customers and third parties to progress anti-fraud investigations. Where fraud is identified the jobholder will consider what actions are required and implement the necessary corrective action.
What are we looking for?
You will have excellent customer service skills, ideally with insurance broker or insurer background experience but this isn't essential as full training will be provided.
You will have good organisational skills with the ability to work without supervision & be self-motivated.
You will have excellent communication, negotiation skills with the ability to be persuasive and respond objectively when challenged. You have good problem solving & decision making with good numerical and analytical skills
You will have a good understanding of & ability to assimilate regulatory & compliance requirements.
What will you be doing?
Undertake CUE checks to validate claims history provided by Policyholders in line with agreed processes, procedures and timescales.
Undertake SIRA checks to identify potential fraudulent activity in line with agreed process, procedures and timescales.
Request & process additional premium and/or terms in line with Personal Underwriting Authority and Product Underwriting guides.
Work closely with Underwriters to refer and agree actions and, where required, apply terms.
Achieve agreed service, productivity, quality and performance targets in line with business and personal objectives.
Be aware of and comply on an ongoing basis with all legal, regulatory and industry body codes of practice (DPA, OUR REGULATORS).
Take personal ownership for applying TCF within the role and assist in embedding it within the culture of the team.
Play a pro-active part in identifying self development needs in order to achieve personal and business goals and address these through role progression, personal development and training
Why Work for Us?
Exciting things are happening at LV=General Insurance (LV=GI). Having become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.
If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.
Reward and Benefits
This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
- Flexible working opportunities – many of our employee's job share or work part-time, flexi-time, compressed hours or job share. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
- 24 days' holiday – which increases after two years’ service
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance
To find out more about our benefits and rewards, please click here.
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions