LV= General Insurance is a large, multi-award-winning insurance company, with nearly 3 million customers and aspirations for future growth.
We have a new opportunity within our family of talented people for a Regional Motor Engineer to join our Claims Engineering team. The role will be covering Stoke, Liverpool, North Wales & surrounding areas as required. The position will be home/field based working with a wider team of Engineers.
In this role you’ll be either in the field or working from home, assessing vehicle damage and recommending the best course of action for efficient and effective claims settlement to ensure the customers receive outstanding customer service, in line with the Claims business objectives and to personally contribute to the growth of the business.
What are we looking for?
You’ll desirably have an Insurance background and must have motor trade, body repair or engineer experience with previous vehicle claims experience and ideally knowledge of using a claims solution system such as; Audatex.
When it comes to engineering and vehicle knowledge, you take some beating. You pride yourself on keeping your finger firmly on the engineering practices pulse.
Ideally you’ll have a recognised Motor Vehicle qualification such as; IMI Accreditation Vehicle Damage Assessor (VDA), Automotive Technician Accreditation (ATA), City & Guilds Motor Vehicle Craft (Parts 1 & 2) or equivalent and be a full member of the Institute of Automotive Engineering Assessors (IAEA). And if not, then perhaps you’re working towards this. You will be a full member of the Institute of Automotive Engineering Assessors
You’re PC literate, confident in creating reports and communicating with customers and network repairs face to face and over the telephone. You have a strong customer service and commercial awareness skills; able to estimate and negotiate costs and influence third parties in order to achieve the right outcome for a customer.
What will you be doing?
To assess vehicle damage and image estimates in order to recommend settlement on a repair or total loss basis
To agree repair methods and costs with repairers to ensure incident related damage is repaired to the highest standard, within a reasonable cost.
To determine vehicle valuations from industry reference guides, researching valuations where necessary in order to ensure that a fair and reasonable market value is offered.
To apply salvage categories in accordance with the salvage code of practice.
To act as a referral point in providing technical support and assistance to the Claims department.
To ensure own competency by keeping up to date with current engineering practices and procedures to maintain technical knowledge and skills.
To ensure all internal, regulatory and statutory standards and controls, are adhered to and that current engineering practices and procedures are applied.
To investigate and resolve customer complains in accordance with department and company procedures.
To collate MI and workflow reports to identify opportunities for continuous improvement and to assist in the implementation of change initiatives.
Reward and Benefits
This role is a Band B in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
- Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
- 26 days' holiday – which increases after two years’ service to 28 days
- A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
To find out more about our benefits and rewards, please click here.
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.Apply Now