LV=GI have a fantastic opportunity to join our family of accomplished people in the Technical Claims team.
As a Subsidence Technical Claims Controller you’ll be a subsidence claim expert. You will manage a portfolio of complex subsidence and building claims, provide coaching and training to the Home claims teams, but also actively assist the Subsidence & Buildings Technical Expert in the delivery of Subsidence claims strategy. You will be driving improvements in subsidence suppliers performance.
The role will be in the office a minimum of 2 days a week working at the Birmingham or Croydon office. The role is 35 hours a week Monday to Friday. We can also consider either condensing your working days and/or a working from home arrangement
What are we looking for?
You will have a subsidence buildings background working in the subsidence repair or insurance industry. You will have experience handling subsidence claims with in-depth knowledge of home insurance policy cover, awareness of policy wordings, exclusions and how variances are applied. You will have experience of current data and technologies used in subsidence investigation and repair
You will have the experience to evaluate subsidence site investigation with knowledge of soil mechanics and causes of damage. You will have experience of investigation along with mitigation and repair solutions utilised to stabilise a property, including piled raft schemes, mass concrete underpinning and piling techniques.
You will have excellent written or verbal communication skills with the ability to explain complex or technical information in a simple way and when required the ability to Influence, negotiation to get the customer satisfaction resolution, You will have strong customer empathy being able to identify vulnerable customers and adapt the claim response to support their needs
You will be able manage relationships with stakeholders and external customers You will have the ability, or we will support you, to be able to identify & address any supplier performance issues, including analysis of supplier MI to identify areas of improvement. You will be able to co-ordinate & participate in supplier audits in conjunction with the claims audit team & provide feedback on trends and issues observed and engage with senior management at suppliers and act quickly to resolve problems and issues
It is desirable but not essential, to be incorporated or associate member level of one or more of the following professional institutions: Chartered Association of Building Engineers – CABE, Chartered Institute of Building – CIOB, Royal Institution of Chartered Surveyors – RICS, Institution of Civil Engineers – ICE, Institution of Structural Engineers – IStructE.
What will you be doing?
Manage a portfolio of high value, complex subsidence and building claims
Provide technical support to the Technical Home Claims teams acting as a referral point in the evaluation of subsidence diagnosis, policy cover considerations and appropriate, cost effective, repair options.
In conjunction with Subsidence & & Buildings Technical Expert & Supplier Relationship Manager monitor subsidence supplier performance to identify trends and areas of improvement or financial benefit, including undertaking regular supplier audits, including formal business assurance audits, identifying any leakage, trends, regulatory issues
To undertake activities/projects as delegated by the Head of Home Technical claims, where required
Represent LV= on VIP claim visits, Subsidence forums and industry wide initiatives
Identify subsidence knowledge gaps through monitoring staff performance, then write and deliver bespoke training requirements
Monitor changes to Building Regulations and other external factors that may impact on how LV deals with subsidence claims and identify cost implications of any changes
Reward and Benefits
This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
- Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
- 30 days' holiday, with the option to buy up to 2 additional days
- An excellent pension plan (please click here to read more about it)
- An annual bonus scheme based on company and personal performance
- Private medical insurance which you can upgrade to family cover
- Other flexible benefits including discounted retail vouchers and dental insurance
- 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance
To find out more about our benefits and rewards, please click here.
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.Apply Now