LV= General Insurance have an excellent opportunity to join the Third-Party Claims team in Bournemouth as a Third-Party Direct Claims Consultant, Level 1. You will spend your time taking inbound calls from our customers proactively managing your own caseload of work and performing various administrative tasks off the back of calls. As part of this role you will also be engaging with a range of individuals including, third party customers, garages, engineers and teams across the LVGI business.
Ours isn’t an average call centre, what makes us different is that we truly understand what matters to our customers – and we’re committed to doing the right thing for each and every one of them. So instead of being heavily target-based, success here is measured on the experience you offer customers and how you make them feel. It can be fast paced – but we’ll ensure you’re up to speed with our products and industry leading approach, so you’re empowered to resolve every call in the best way possible.
You’ll carry out your initial training from home. Following this - depending on government advice and allowance - we’d like you to join us in the Bournemouth office for a minimum of two days a week.
We’re open for our customers from Monday to Friday 8:30am – 5:00pm.
The salary being offered for the role is £22,500
What are we looking for?
A natural on the phone, you’ll need to be comfortable and confident speaking to a wide range of people - building rapport and trust with everyone you speak to. Along with your excellent communication skills, you’ll also need to be tenacious, outgoing and have excellent influencing and negotiation skills. Previous experience in a sales environment is great but far from essential. Above all, we’re looking for someone who’s committed to always doing what’s right for the customer.
Our Bournemouth Office
You’ll spend your time in our buzzy Bournemouth office, on the phone to our customers about their motor insurance claims. You’ll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Whether it’s a motoring incident or a traffic accident, you’ll use your initiative to find solutions that work for our TP customers and our business, playing a vital role in helping people get back to a normal way of life.
Why Work for Us?
At LV= GI, we’re on a journey to become Britain’s best loved company. To get there, we need more passionate, positive, ‘people’ people to join us. People who’ll proudly put our customers at the heart of everything they do and delight in delivering above and beyond their expectations. Here, there’s no knowing where your career will take you. But one thing’s for sure, you’ll be supported and empowered every step of the way as you shape your future – and play a vital role in ours.
Reward and Benefits
This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
- 24 days' holiday – which increases after two years’ service
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditionsApply Now