People who work at LV= General Insurance are driven by pride and passion – we always do the right thing, because that's what inspires loyalty and trust in our team and our products. We’ve made it our mission to become Britain’s best loved insurer, by delivering outstanding service to our customers – day in, day out. We’re known for our understanding of what’s in our customers’ best interests – it’s our heart that sets us apart.
What will you be doing?
You’ll spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too – you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.
We don’t set unachievable targets – at LV=GI you’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to resolve every call in the best way possible.
Do you share our passion for outstanding customer service?
What will you be doing?
Salary - £18525 pa
We’re open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.
Our working hours reflect that:
- Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 8am-4:30pm or 11am-8pm.
You’ll work 37.5 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.
Why Work for Us?
These are incredibly exciting times here at LV= General Insurance (GI). We are already one of the largest personal lines insurers in the UK and at the end of the year we will become part of Allianz, a world-leading financial services company. This means things are changing - quickly - and for the better.
We have ambitious plans that will bring opportunities for all of our people. In addition, we are changing gear, working with a new energy that will see us transform our company, industry and beyond.
We have a vision to become Britain's Best loved, and a strange sense of purpose to help our customers look after what they love. We are passionate and proud about what we do. We will always do the right thing to inspire trust in our people and our customers.
If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.Apply Now