Customer Claims Handler 12 Month FTC

  • Location


  • Ref


  • Hours


  • Closing date

    24 Jan 2019


About the role

We’re looking for customer focused individuals to join our Motor Trade Combined Claims team in Croydon.

When customers call us about a claim, it'll be you that they speak to. And it’ll be your friendly, attentive telephone manner which will instantly put them at ease. You will do everything in your power to meet their needs, you’ll enjoy the fact that no two calls are the same, you will take responsibility for your own caseload and become the ‘go to’ person for our customers.

You will be dealing with our customer's claim throughout the entire process; liaising with our customers and managing the claim from an Accidental Damage, Third Party and Personal Injury aspect until completion. We all know that excellent customer service stands out a mile, which is why you’ll pride yourself on treating every case individually, from start to finish, always working to the LV= quality standards.

With our comprehensive training programme you will be fully supported and will gain the knowledge needed to provide excellent customer service. Your role will be mainly phone based meaning that every day will be varied and challenging.

This role is due to start at the beginning of April 2019.

About you

Now, three words to describe you? Positive, Confident and considerate. So, when it comes to our customers and your daily work, nothing is ever too much trouble. You’ll love talking to a variety of customers, clients and other members of LV= staff and you’ll go out of your way to proactively find answers to questions.

We’d like you to have a good customer service background where you have learnt the ability to deal with difficult problems and are able to solve these in the best way to help LV= and our customer. It would be really great if you had some experience in the world of Insurance, but if you don’t, you will have an eagerness to learn and be proactive in your role, as well as experience of working in a busy and sometimes pressurised environment. You’ll have great communication skills and the flexibility to adapt to a changing environment, and really positive and outgoing attitude to work.  


This is for a full time role working 35 hours a week Monday-Friday 9am-5pm, and is for a 12 month contract.

Rewards and benefits

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.  

We’ll give you:

  • 24 days' holiday – which increases after two years’ service
  • an annual bonus scheme based on company and personal performance
  • a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
  • a competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
  • a generous 25% discount off our general insurance products including home, pet and travel.  Up to 50% discount on your car insurance and up to 20% discount from our life products.

To find out more about our benefits and rewards, please click here.

Here at LV= we always love to hear from great people, so don’t forget to follow us on InstagramTwitterLinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer.  Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here.

You may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.

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