Customer Claims Handler

  • Location


  • Ref


  • Hours


  • Closing date

    07 Mar 2019


About the role

Here at LV= we know what makes our 4 million customers happy. It’s great customer service. It’s friendly, helpful, knowledgeable people at the end of the phone. It’s people who’ll take the time to listen and then do whatever it takes to help. Sound familiar?

 When customers call our contact centre about a claim, it’ll be you that they speak to. And it’ll be your friendly, attentive telephone manner which will instantly put them at ease. Doing everything in your power to meet their needs, you’ll enjoy the fact that no two calls are the same, as you take responsibility for your own caseload and become the ‘go to’ person for customers. One day, you’ll be investigating recovery and fraud cases, the next having a say in liability discussions or arranging vehicle recoveries. We all know that excellent customer service stands out a mile, which is why you’ll pride yourself on treating every case individually, from start to finish, always working to the LV= quality standards.


About you

You love nothing more than a satisfied customer. So, when it comes to your own customers and cases, you’ll believe in providing nothing but the best service. This role is all about relationships. Strong, lasting and beneficial ones, that work hard for the customer. Luckily, you’re the kind of person who builds rapport with people quickly, and has a good way with words along with strong negotiation skills. We would like to see some claims experience, but it’s your proactive and professional nature that matters the most. And rest assured, there’s plenty of room to grow as we continue to do the same.


 This role is due to start on Monday 8th April 2019. Due to the nature of the role's training period we ask that no holiday to be taken within the first 6 weeks of successful candidates starting with us.

 This role is for 35 hours a week working on a rota basis Monday-Friday between 8am-8pm and roughly 1 weekend day in 3 which will be between 9am-5pm.

Rewards and benefits

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.  

We’ll give you:

  • 24 days' holiday – which increases after two years’ service
  • an annual bonus scheme based on company and personal performance
  • a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
  • a competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
  • a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.

To find out more about our benefits and rewards, please click here.

Here at LV= we always love to hear from great people, so don’t forget to follow us on InstagramTwitterLinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer.  Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here.

You may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.

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