Considering a career in Customer Service at LV=? Great shout. Not only do we offer comprehensive training and unbeatable support, we’re all about promoting personal and professional development – so you can be sure we’ll give you everything you need to take your career to the next level. But who better to tell you all about it than some of our people? We caught up with a few of our CSRs to get the lowdown on life in their teams and find out what their roles really involve.
“I’ve worked at LV= for two-and-half years on the Equity Release team. In these two years I’ve had the chance to be trained on every aspect of the product to a fully competent level. LV= provides a wide range of training which is incredibly smooth thanks to our many line trainers” Ryan Gillham, CSR on Equity Release
“I work as a CSR and Line Trainer for the Contact department. I enjoy working for LV= because there is always something new to learn and the atmosphere is really encouraging and positive. My day to day work varies, from putting training plans together for the team, taking phone calls, processing standard work to supporting the team with their work.” Clare Kelly, CSR on Pensions Admin
“Every day as a CSR at LV= is different. You could be given one of several tasks that plays an important role in the customers’ journey; from processing a new client’s application to investing their money. LV= is a great place to work; it has a friendly atmosphere with colleagues who are always willing to help and provide support if needed. Managers are always there to ensure you are happy with what you have been asked to do and are keen to push and challenge you to make sure you are always learning something new – whether it be a new task or process which makes the day more varied. There are also lots of opportunities for you to be able to move to different teams and learn different areas of the business.” Max Lockyer, CSR on Pensions New Business
“As the team deputy, I step in when my manager is not there, helping with things such as allocating work, helping colleagues with complex queries and making decisions. I enjoy working for LV= as every day is different – that’s what keeps it interesting and continues to motivate me.” Sandra Kuhn, CSR on Pensions New Business