LV= stories

Four great reasons to join our customer service team

Four great reasons to join our customer service team

Ever wondered what our Customer Service Representatives (CSRs) get up to? We asked them all about their experience working in one of the biggest areas of our business. Day-to-day they build relationships with our customers as they deal with a wide range of queries and requests, solving issues and providing excellent customer service. But, what do they enjoy most about their role?

Helping a wide variety of people

For Sian, the variety of calls every day is fantastic: “I love talking to different people every day – I’ve been here for over four years now and I don’t feel like I’m in a repetitive job role at all! It’s also great that you’re able to progress thanks to the excellent support from peers and managers.”

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Excellent training

Likewise Gill, who joined LV= in April 2016, loves the fact that LV= prioritises providing relevant training and ongoing support: “We’re given all the knowledge and tools to do a great job, which makes such a difference in the enjoyment of the role – many companies say they do this but unfortunately don’t always achieve it. LV= walks the walk and genuinely prioritises this!”

Development and career prospects

Having been with us for almost four years, James explains why he enjoys working at LV=. “I like working with a wide range of people as part of the training/buddying team. I regularly get to support our new CSRs and help them in their development which gives me a real sense of job satisfaction! I’ve also found that the role has made me much more confident and given me the opportunity to take my career development prospects into my own hands.”

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Great people, benefits and flexibility

Claire explains that the people, benefits and flexibility really add to the enjoyment of her experience as a CSR: “The variety of calls and the challenge involved in working with customers and making them happy is very satisfying for me.” And having been at LV= for over 10 years, she should know!

So there you have it, four excellent reasons why you should join the friendly, sociable and supportive customer service culture at LV= where everyone works hard but enjoys themselves along the way. If you’d like to see what opportunities we currently have available in customer service, you can find our current vacancies here.