LV= stories

From A-Levels to HR Administrator – my LV= journey so far

From A-Levels to HR Administrator – my LV= journey so far

After finishing her A-Levels in the summer of 2012, Rachael joined LV= as a Customer Service Representative. Since then, she’s progressed to join the HR team as HR Administrator. It’s fair to say that Rachael’s come a long way in the past two years. We caught up with her to hear all about her LV= experience so far and her plans for the future…

Hi, Rachael! You’ve had a busy few years since joining LV=. Please tell us all about it.

I joined LV= as a Customer Service Representative in September 2012, just a few months after finishing my A-Levels. Here, my day-to-day role involved talking to LV= customers and helping them with their car insurance products. I also became a ‘buddy’ which involved helping train our new starters in the business. I then progressed into the Policy Validation team, before joining the HR team as HR Administrator in September 2016.

What attracted you to LV=?

I knew loads of people who were either working at LV= or who had worked there previously, and they all encouraged me to apply – so I knew that LV= were a great company to work for.

You joined LV= after finishing you’re A-Levels – what made you decide to go straight into work?

I didn’t know exactly what I wanted to do career-wise, but I was keen to start earning my own money. Working for a well-known company who treat their employees well seemed like a perfect option for me while I figured out which direction I wanted to take my career in.

What type of work have you been involved in? What’s been your favourite project?

I really enjoyed being a buddy while working as a Customer Service Representative. This was a very rewarding time as I loved training our new starters and seeing them develop.

What is your support network like at LV=?

I have been very lucky, I have met so many lovely people in my time working at LV=, some of which are now my closest friends. Everyone is willing to help and encourage you whenever you are having a bad day.

What are your career goals and how is LV= helping you work towards achieving them?

I want to continue developing within HR. I have regular updates and one-to-ones with my manager where we discuss where I would like to go and how to achieve my goals.

Has your time so far at LV= matched your original expectations?

I didn’t know what to expect when I first started, I was definitely nervous as I had never had a full time job before. However from the moment I started everyone was very friendly and welcoming. I was put into a training group of around nine or ten other new starters so we were all in the same boat together. This is also true for when I started my new roles within Policy Validation and HR – everyone was more than willing to help whenever I had a query.

What would you say to someone considering applying to LV= who has just finished their A-Levels?

Go for it! LV= is a great company to work for and I have enjoyed progressing through the company.

Has Rachael’s story inspired you to find out more? You can search through all our current career opportunities and apply online here or you can find out more about our Customer Service roles here.