Top-notch training and team spirit – my LV= story so far
Always wanted to know what it’s really like to work in Customer Services at LV=? Well, you’re in luck. We asked Customer Service and Sales Representative, Nikki, to give us the lowdown on the training, people and career opportunities she’s encountered since joining us.
A hugely positive environment
I joined LV=’s Bournemouth office eight months ago as a Customer Service Representative. I was made to feel part of the team immediately. Right from the very beginning it’s drilled into you - we always work together, support each other and encourage everyone to be the best they can be. So although there are all sorts of different teams here, it doesn’t matter who you approach in the office, everyone treats you as an equal and is there to help with any queries you may have. There’s a really positive vibe here which I think is important because, let’s face it, you spend more time at work than at home so having a positive working environment is key.
It’s more than a job, it’s a career
I’ve found that LV= really help you strive to have a career in the company – you don’t just turn up each day, do your hours and then go home, they want to make you go further in the company. A few months after I started, my Team Leader offered me the opportunity to undertake Sales training in addition to my Customer Service course. I jumped at the chance and I’m now a Customer Service and Sales Representative. The opportunities are there for everyone, you just have to decide if you want to push yourself and take the next step – if you do, you’ll always be supported to achieve your goals.
The training at LV= is really, really good. My Sales training consisted of three days in the classroom and then three days buddying on the phone. There are always two buddies on call whilst you’re undergoing training – so there’s always someone available should you need help. Because the training’s so good, we all walked away from the course feeling prepared, ready to go out and start live work. The first couple of weeks are obviously very daunting – I had a lot of questions – but everybody around you is just so positive and treats you like you have always been there. It feels like I’ve been doing my job forever now – it’s amazing how quickly you get used to it – and I love spending my days talking to customers and helping resolve their queries.
Keeping customers happy
Insurance is one of those things where customers automatically think it’s going to be really expensive or complex, but actually it’s something that allows them to live bigger and bolder lives. So my day-to-day challenge is to help customers really get the best out of their insurance. Making customers happy is the thing that I enjoy most – if I have made them happy then I am happy and feel like I have done my job the best I can. Getting that positive customer feedback, that’s the most important thing to me, and that’s why I love my role at LV=.