Leadership at LV=

The importance of leadership at LV=

As a fast-growing, ever-ambitious organisation, it’s not enough to just rest on our laurels. While we’ve come an incredible way over the years, through self-driven growth, we have big plans for the future.

Mike Rogers

"As a leader people will judge you by what you do, not what you say. That is what people will notice and that is what people will follow."

Richard Rowney, Chief Executive

A culture of strong, effective leadership is crucial to maintaining and growing our market position. Great people management is fundamental but only half of the story. We look for inspirational leaders who can set the strategies, manage change and motivate a culture of continued success.

We invest a lot into empowering our leaders to be truly innovative in their approach and make a real impact on the LV= business. We encourage deep collaboration across the business and networking within – and beyond – the wider industry to share learning, embrace experience and amplify expertise.

What we look for in our leaders

We look for six core attributes in our leaders; attributes that we believe to be intrinsic to effective leadership.
1 Enterprise Builders
2 Authenticity
3 Collaborative
4 Judgement balancing
5 Empowering
6 Curiosity

1 Enterprise Builders

As a leader here, we’ll look to you to develop and deliver sustainable business advantage by creating the right strategies, visions and business priorities. You’ll build the capabilities we need to deliver future growth – for the long term.

2 Authenticity

Just like everyone else here, leaders live the LV= values and display humility, integrity and resilience. You’ll stay true to yourself and build personal connections, instilling the highest level of trust across all levels of the organisation.

3 Collaborative

We are a truly collaborative organisation. As a leader, we’ll look to you to strengthen internal and external relationships to maximise synergy, deliver the best outcomes and drive the achievement of Group-wide goals – together.

4 Judgement balancing

You’ll be able to make, sometimes difficult, decisions in a fair way. You’ll draw on insight, seek the views of others and balance the demands of customers and members to make the best strategic judgements and deliver the right results.

5 Empowering

We look for leaders who can inspire trust in others and deliver a highly motivated performance culture with clearly defined parameters that allow people to take ownership with strong support, coaching and challenge.

6 Curiosity

To be a great leader here, you’ll need to show a real passion for new ideas and thinking. You’ll look to seek better ways of doing things across the business; to create competitive advantage and a strong learning environment.

From our leaders themselves

The exciting growth journey that we’re on presents some truly exceptional opportunities for great leaders here. But don’t just take our word for it, hear from some of our leaders across the business.
Phillip Moore

Philip Moore
Group Finance Director

"I came on board with the aim of turning the Finance function around and I’ve been able to completely reinvent it, changing the way it’s seen and enhancing its contribution to the business. As an organisation, LV= has grown from being a sleepy mutual to a powerful brand in the industry with a growing presence, a clear vision and big plans for continued expansion. That presents interesting challenges and opportunities for leaders.

We’ve a first-class team in place, strong programme management and it’s a very people-focused, collaborative organisation with a huge focus on excellent customer service – something I think many Financial Services companies fall down on."

Judith Hibbert

Judith Hibbert
Claims Operational Development Manager

“Leadership is all about setting a clear direction to our teams and making sure everyone is supported to be the best they can be in helping LV= reach its goals. Having a common leadership framework is great, as it means that leaders from across all of our business areas are using the same language so that we can help and coach each other.
 
In my role, I interact with a large number of different functions across the business, and collaboration is really welcomed to ensure we all work together to achieve the best business outcomes.”

Mark Laidlaw

Mark Laidlaw
Group Chief Actuary

“Leadership and development is at the very core of my role as Group Chief Actuary at LV= and my focus has largely been on building actuarial teams that are best in class and can make a key contribution to our growth agenda. Historically in the actuarial community, we’ve had great technical people but not always the best ‘people people’.

As leaders, we shouldn’t just want to develop carbon copies of ourselves. The fresh ideas and different perspectives that individuals bring enable us to find innovative solutions to on-going challenges and to better represent our diverse base of customers and members.”

Rachel
Customer Service Team Manager, Life

"Leadership means building on the platform of values at LV=, demonstrating that people matter.  It means providing clear direction, creating confidence, motivating people and ensuring I have the right values, processes and culture in place to be able to provide a best loved service to our customers.

Leadership is key to success for both the company, and individual employees. It’s important to define the culture and direction of a team, department and ultimately the organisation."

Steve Lewis

Steve Lewis
Head of Distribution, Life

“At LV= we have a great values based culture and our people matter just as much as our results. Having strong leaders throughout the organisation helps to ensure that everyone feels connected to the business and able to make a genuine contribution to continued success.”

Are you our next talented leader?

LV= people

With an appetite for continued growth, we're ever-ambitious about the future. Right now, we're looking for leaders who have the flair and expertise to shape continued success. Leaders who share our core attributes and values but also won't be afraid to do things differently or creatively to deliver the best results. What would you bring to us or change about us? How would you lead us forward?