Learning and development

Investing in our people

We want you to be the best you can be. Joining us, you’ll play an important role in helping us to achieve our ambitions and we’ll support you to achieve yours. You’ll be working in a culture where people are encouraged to learn new things and to grow and progress – just one of the reasons our engagement levels are higher than the industry average!

Whatever department you’re in or job you do, we’ll give you the tools you need to thrive whether you want to move up, try something different, take a professional qualification or simply be great in your role.

Embracing our people

We work hard to make sure that all of our people feel at the heart of our success and empowered to share their ideas and make a real difference. Life at LV= can be fast-paced so you’ll need to flexible, quick to respond and up for a challenge. It’s what makes it an interesting place to work. It’s also what makes it a great place to develop a fulfilling career.

We’re committed not only to developing you, but also to recruiting new talent to make sure you have the right support and people around you to deliver ambitious plans.

We regularly carry out reviews to help ensure that everyone has opportunities to progress. Something that’s reinforced by our personal development plans and training programmes that give you what you need to do your job, or a job you aspire to.

Our approach to performance and development will help you to identify your strengths and development areas, in order to achieve your personal, business and career goals. 

The tools to do the job

Starting with our fantastic ‘welcome’ programme, we’ll introduce you to everything that we do and that you can look forward to. We’ll get you set up with the products, systems and processes relevant to your job – everything you need to be confident in your role. We also offer support to those who manage people and a variety of workshops and e-learning designed to cover manager’s essentials.

We recognise that learning and development isn’t one size fits all. It’s not just about attending formal workshops, so we offer you access to a broad range of development solutions such as coaching, 360° feedback and our online learning centre. This has downloadable support tools, e-learning modules and a whole library of reference and self-development resources.

Your professional development

As well as having our full support to achieve professional qualifications or certifications relevant to your role, we also have a number of dedicated Academies designed to help you develop in the area you work in.

Actuarial Academy

Sponsored by the senior actuarial managers, our Actuarial Academy is designed to offer a helpful structured pathway to actuarial qualification and to support ongoing development, both before and after qualification.

Finance Academy

Our Finance Academy supports both the recruitment and retention of great professionals and the development of expert knowledge, skills and capabilities.   

Life Sales Academy

Our Life Sales Academy helps us recruit, develop and retain our talented sales professionals and, ultimately, ensures that our sales people have the skills and tools needed to deliver the LV= difference and achieve success.

Life Service Academy

Our Service Academy has been designed to provide our people with a tailored development path to help further their career, whether they aspire to be a Team Manager, a Business Support Officer, or simply excel at being a fantastic Customer Service Representative. 

Claims Academy

The overall aim of the academy is to give Customer Service Representatives more experience and knowledge in an area that's often seen as the natural next career step – Claims. Successful applicants undertake a 15 week placement with Claims where they'll work to improve their technical claims skills. This will be hands on experience, essentially 'doing the job'.

Partnering Academy (HR and Corporate Communications)

HR and Corporate Communications has a pivotal role to play in supporting the business to meet its strategic challenges. The overall aim of our Partnering Academy is to help our people be the best partners that they can be and to deliver outstanding value to the business.

Developing your technical and professional skills

The market is always changing and when it comes to professional skills and knowledge, we believe in continuous improvement. Joining us, we’ll support you to learn through relevant courses, qualifications and certifications.

The Chartered Insurance Institute (CII)

As the leading professional body in the financial services profession, CII qualifications develop the knowledge and capability needed to help you throughout your career – with different qualification routes to suit different job roles. Providing the materials and guidance, we’ll support you to gain your CII qualification for a regulatory purpose or as a requirement of your role.


For people working in Agile project teams and those working towards Agile Project Management and Delivery, we run workshops designed to give you a full insight into Agile and the principles and details of the methods beneath the Agile umbrella, such as Scrum.

Association of Project Management courses and certifications

We provide valuable, comprehensive training courses for people who are starting out or working in project management roles. Through a mix of theory and practical sessions, these courses help people to understand the role, concepts and techniques of effective project management. 


We support all of our IT professionals to complete the ITLI Foundation Certificate in IT Service Management – perfect for everyone involved in the provision, support and delivery of IT Services. 

Developing your leadership and softer skills

LV= people

We also have a number of personal development and management courses on offer to help our people enhance their personal and leadership skills and capabilities. These cover:

  • Influencing skills
  • Stakeholder management
  • Presentation Masterclass
  • Leadership and management courses
  • Recruiting for Success
  • Coaching for Excellence
  • Managing change