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Customer Service at LV=
Excellent customer service is in our nature. It’s at the heart of our vision to be Britain’s best loved insurer. Joining this friendly, supportive team, you’ll provide customers with service they’ll love and we’ll help you build a career that you’ll love.
It’s definitely no coincidence that we’re constantly winning awards for customer experience and receiving top scores for customer satisfaction. Great customer service is embedded in who we are; and it’s at the very heart of our vision to be recognised as Britain’s best loved insurer. To ensure that we’re delivering the best customer service possible, we go above and beyond to look after the brilliant individuals who work here. Because we know that people who enjoy what they do, do it better. Working in Customer Service, you’ll help customers to look after the things they love in life and we’ll help you shine in your career.
Customer Service is the biggest area of our business – and, in our opinion, one of the very most important ones. We have two different functions: Life (pensions, retirement plans, savings and life insurance) and General Insurance (motor, travel, home, pet and even commercial insurance for small-medium businesses). While the products are different, the top-level customer service is the same across both. Whether you join us in a Customer Service Representative or Claims role, you’ll be valued, supported and given all the tools you need to wow the people who contact us.
We’ll train and empower you to build relationships with customers as you deal with a wide range of queries and requests - and help will only ever be a few seats away. Day-to-day, your role will be varied and never dull. On one call, you could be helping a customer find a new policy that's just right for them and the next, resolving a complex issue for someone and helping to change their mind if they're thinking about leaving. Friendly and proactive, you’ll make sure that every customer ends up feeling that they’ve had a fantastic LV= experience.
There’s a really friendly, sociable, supportive culture in Customer Service where everyone works hard but enjoys themselves along the way. We’ll get you started off with a full induction and an initial training programme, and the support and development won’t stop there. In each function, we have dedicated progression schemes in place to help you make the next step. You’ll also enjoy opportunities to take on additional responsibilities and monthly one-to-ones with Team Leaders or Managers to help you steer your career in the way you want it to go. Instead of being heavily target-based, success here is measured on the experience you offer customers and how you make them feel - with great rewards for a job well done. You’ll look after customers brilliantly and we’ll look after your career.
- Broker Operations
- Customer Service (General Insurance)
- Customer Service (Life and Pensions)
Rachel Harris Customer Service Team Leader
"The LV = work ethic is fantastic - they really treat people like family and you see the LV= values coming to life every day. After ten years I feel really valued, and LV= celebrated my loyalty to the company by giving me a £250 voucher, and a card to celebrate."
Danielle Platt Customer Service Representative
"I joined LV= earlier this year. Starting a new job can be incredibly daunting, but from day one everyone made me feel very welcome. The people here are so supportive and friendly. They help build my knowledge and skills which contribute toward me achieving my goal of progressing within my role."
171 Kings Road
08000 289 822
Aztec West Business Park
Ground Floor, Park House
Grey Friars Road
(0800) 783 7533
Floors 2, 3 and 5 Folly Hall Mills
St Thomas Road
West Crown House
08000 289 822
Our Resourcing Team
Here at LV= we're always keen to hear from great people. Whether you've already got experience or you're looking to develop your career, you can find out more by arranging a confidential chat with one of the team.