Customer Service

Delighting customers

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Customer Service at LV=

Excellent customer service is in our nature. It’s at the heart of our vision to be Britain’s best loved insurer. Joining this friendly, supportive team, you’ll provide customers with service they’ll love and we’ll help you build a career that you’ll love. 

It’s definitely no coincidence that we’re constantly winning awards for customer experience and receiving top scores for customer satisfaction. Great customer service is embedded in who we are; and it’s at the very heart of our vision to be recognised as Britain’s best loved insurer. To ensure that we’re delivering the best customer service possible, we go above and beyond to look after the brilliant individuals who work here. Because we know that people who enjoy what they do, do it better. Working in Customer Service, you’ll help customers to look after the things they love in life and we’ll help you shine in your career.

Customer Service is the biggest area of our business – and, in our opinion, one of the very most important ones. We have two different functions: Life (pensions, retirement plans, savings and life insurance) and General Insurance (motor, travel, home, pet and even commercial insurance for small-medium businesses). While the products are different, the top-level customer service is the same across both. Whether you join us in a Customer Service Representative or Claims role, you’ll be valued, supported and given all the tools you need to wow the people who contact us.

We’ll train and empower you to build relationships with customers as you deal with a wide range of queries and requests - and help will only ever be a few seats away. Day-to-day, your role will be varied and never dull. On one call, you could be helping a customer find a new policy that's just right for them and the next, resolving a complex issue for someone and helping to change their mind if they're thinking about leaving. Friendly and proactive, you’ll make sure that every customer ends up feeling that they’ve had a fantastic LV= experience.

There’s a really friendly, sociable, supportive culture in Customer Service where everyone works hard but enjoys themselves along the way. We’ll get you started off with a full induction and an initial training programme, and the support and development won’t stop there. In each function, we have dedicated progression schemes in place to help you make the next step. You’ll also enjoy opportunities to take on additional responsibilities and monthly one-to-ones with Team Leaders or Managers to help you steer your career in the way you want it to go. Instead of being heavily target-based, success here is measured on the experience you offer customers and how you make them feel - with great rewards for a job well done. You’ll look after customers brilliantly and we’ll look after your career.

What it's like working in Customer Service

The best people to tell you what it’s like to work here are the ones who already do. Here, Lucy who works in our Life and Pensions business, and Rob who works in General Insurance, talk about what life is like as a Customer Service Representative at LV=

Videos

Our Customer Service teams

Talented people with a wide range of skills, knowledge and experience working together. That’s what makes our Customer Service department so successful. These teams include:

  • Broker Operations
  • Claims
  • Customer Service (General Insurance)
  • Customer Service (Life and Pensions)

Meet our people

At LV= we believe that the best people to tell you what it’s like here are those that already work for us.

Leanne Bond Customer Service Representative – Motor Sales and Service

"I have worked at LV= for just under a year. I can still easily say that turning up for work in the morning is a joy. Customer service is big thing here and even if you already have the basic knowledge, LV= will provide coaching to help you be the best you can be for our customers. There are no deadline sales targets to hit, everything revolves around the customer which makes LV= such a relaxed and happy place to work."

Rachel Harris Customer Service Team Leader

"The LV = work ethic is fantastic - they really treat people like family and you see the LV= values coming to life every day. After ten years I feel really valued, and LV= celebrated my loyalty to the company by giving me a £250 voucher, and a card to celebrate."

Danielle Platt Customer Service Representative

"I joined LV= earlier this year. Starting a new job can be incredibly daunting, but from day one everyone made me feel very welcome. The people here are so supportive and friendly. They help build my knowledge and skills which contribute toward me achieving my goal of progressing within my role."

Where we're based

Not every one of our roles is available throughout our 16 UK offices. Here are where you can find the roles you are interested in.

Bournemouth

Frizzell House
County Gates
Bournemouth
Dorset
BH1 2NF

Switchboard

(01202) 292333

View more information
Brentwood

Highway House
171 Kings Road
Brentwood
Essex
CM14 4EJ

Switchboard

08000 289 822

View more information
Bristol

The Quadrant
Aztec West Business Park
Almondsbury
Bristol
BS32 4AQ

Switchboard

(01202) 292333

View more information
Cardiff

Ground Floor, Park House
Grey Friars Road
Cardiff
CF10 3AF

Telephone

0800 6781680

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Croydon

69 Park Lane
Croydon
CR0 1JD

Switchboard

(020) 8253 5203

View more information
Exeter

Emperor House
Grenadier Road
Exeter
EX1 3LH

Switchboard

(01202) 292333

View more information
Hitchin

Pease House
Tilehouse Street
Hitchin
Herts
SG5 2DX

Switchboard

(0800) 783 7533

Reception

(01462) 424080

View more information
Huddersfield

Floors 2, 3 and 5 Folly Hall Mills
St Thomas Road
Huddersfield
West Yorkshire
HD1 3LT

Switchboard

(01202) 292333

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Ipswich

3rd Floor
West Crown House
Crown Street
Ipswich
IP1 3HS

Telephone

08000 289 822

View more information
Leeds

Riverside West
Whitehall Road
Leeds
LS1 4AW

Telephone

(01202) 292333

View more information

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Customer Service jobs (7 jobs found)

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Job title Details
Commercial Property Specialist

Location: Hitchin

Hours: 37.5

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Location: Bristol

Hours: 37.5

Customer Representative

Location: Huddersfield

Hours: 37.5

Customer Service Representitive

Location: Exeter

Hours: 37.5

Britannia Rescue - Customer Representative

Location: Huddersfield

Hours: 37.5

BR Team Leader

Location: Huddersfield

Hours: 35

Customer Service Representative

Location: Hitchin

Hours: 37.5

Our Resourcing Team

Here at LV= we're always keen to hear from great people. Whether you've already got experience or you're looking to develop your career, you can find out more by arranging a confidential chat with one of the team.

Email the Resourcing Team