Chloe Stuttard, Director of Customer & Adviser Experience

To mark International Women’s Day and National Careers Week, we’ve put the spotlight on Chloe Stuttard, Director of Customer & Adviser Experience. Chloe has been with LV= since 2019. We find out more about her career and what gender equality means to her.

How did you start your career?

I started out my career in hotel management and moved into financial services in 2010. During that time, I worked in various customer operation roles which involved customer experience, regulatory change and business strategy.

When did you join LV=?

I joined in 2019, as Customer Governance Manager. I was then promoted to Head of Risk and Compliance and most recently I was Chief of Staff for Operations & Technology, before starting my current role in January.

What did you dream of doing when you were at school?

Honestly, I had no idea! I never had a dream of what I wanted to do, but I loved learning new things and getting different experiences, which led me through my career path.

Why do you think it’s important to celebrate International Women’s Day?

It’s a time to celebrate achievements and it shines a light on progress made with gender equality and also the work that remains to be done.

What does gender equality mean to you?

Gender equality is about ensuring people of all genders have the same opportunities, rights and treatment, without discrimination. Gender equality means focussing on gender equity. It’s about understanding the underlying reasons that may lead to inequality, where some people have challenges where others have advantages and taking action to address these. We need to be open to these discussions and ideas on how to address them.

What is your proudest achievement while working at LV=?

I’m a people person and I am most proud of the involvement I’ve had in things such as engagement, the Balance network and mentoring.

What’s the most important piece of career advice you have been given?

Own your own path – give things your all, be open to different opportunities and learn what you can from everyone and every situation.

If you could have dinner with three inspirational women, dead or alive, who would you choose?

Michelle Obama, Queen Elizabeth and Ruth Bader Ginsburg.

Based on your own experience, what message would you send out to women in their early careers who are thinking about how to progress?

We have a fantastic culture here, it’s incredibly supportive and the succession routes are there for people of all genders. My number one piece of advice is to talk to people, both with similar experiences and different ones and speak up about any challenges or opportunities you come across.

I’ve had amazing support and coaching informally and by formal mentors. They have helped me get different perspectives, positively challenged my thinking and helped me to push myself, as well as given me guidance and confidence over the years.

In my experience, people are so generous with their time and expertise.

Fancy joining a team here at LV=? Take a look at our current vacancies.