LV= GI Careers / Find A Job / Our Approach to Recruitment

Together we're in for an exciting journey

Your application

Have you set your sights on a role at LV= GI? That’s what we like to hear. Before you apply, we thought you might like to know a bit more about our recruitment process. We’ve outlined the typical recruitment journey for our key roles below, so you know what to expect.

If you require any reasonable adjustment at any stage of the recruitment process, please send us an email to so we can do our best to help.

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Our recruitment process


Step 1:


First things first, get to know us. You can find plenty of info on this website, and over at too. Can’t get enough? Follow us on Facebook, Instagram, Twitter and LinkedIn to see what we’re up to and stay in the LV= GI loop.


Step 2:

Apply online

Once we’ve ticked all your boxes and you’ve found a role that suits you, it’s time to apply. Simply click the ‘apply’ link at the bottom of the ad. From here, you’ll be prompted to complete some initial questions, upload your CV and submit your application.


Step 3:

Application review

A Recruitment Partner will review your application and get in touch to let you know if you’ve been shortlisted to the next stage.


Step 4:


You might be invited to book in for a telephone interview using our online booking system. This is a great opportunity for you to get to know us, find out more about life at LV= GI, understand the role and team in more detail and answer any questions. It’s also our opportunity to get to know you better. Your Recruitment Partner will have a handful of key questions to cover and some competency-based questions, too.


Step 5:

Face-to-face interview

You’ll be invited to meet with us at one of our offices. Most of our interviews are competency based, relating to the behaviours and technical skills needed to succeed in the role. To make sure you’re prepared as best as possible, we’ll always be clear on what to expect during the interview process when we first talk to you – so there’s no need to worry. Please remember to bring your passport, proof of current address and National Insurance (NI) number. 


Step 6:

Video interview

We’ve recently introduced video interviews as an alternative way for us to get to know each other. We’ve done everything we can to ensure that meeting us virtually feels the same as it does in real life - and that you walk away with a real feel for what it’s like to work at LV= GI. Our video interviews are very similar to face-to-face ones and include both competency based questions and technical ones too. There’s no need for you to bring any ID documents – we’ll sort this out later on down the line.


Step 7:


Once all interviews are complete, your Recruitment Partner will be back in touch to let you know the outcome of your application. If you’ve been successful, we’ll call you to talk through the details of the offer and answer any questions you may have. As we’re FCA regulated, all our offers are subject to referencing - we’ll explain what that entails when we discuss the offer with you.


Step 8:


If you don’t quite have the required competencies for the role you’ve applied for, we’ll let you know that you haven’t been successful on this occasion and if you’d like more details, we’ll be happy to explain why. If you’re not successful or the role isn’t quite right for you, don’t be disheartened. We’re always keen to keep in touch with talent outside of LV= GI for other opportunities in the future.

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A few hints and tips

We asked LV= GI Recruitment Partner, Mark, to share his top tips for making sure your application shines.

Make sure your CV is adapted to the vacancy you’re applying for – taking into consideration the way we’ve talked about the skills, knowledge and experience you’ll need to succeed in the role.

We’re really proud of our culture, and our values - Be Brave, Inspire Trust, Everyone Counts, and With Heart - shape our behaviours and interactions with colleagues and customers. Think about what these values mean to you and be ready to give examples of how you apply them when we invite you to interview.

Frequently asked questions

Got a question about the recruitment process? We're happy to help. We've put together answers to some of the questions we get asked most often.

What type of interview will it be?

That depends on the job you’ve applied for. We run interviews where it'll be just you and our interviewer(s), or you’ll attend a Talent Selection Event as well as an interview. We might ask you some technical or competency-based questions too, based on your understanding of the role’s requirements.

Don’t worry, we’ll let you know in advance the format of your interview. But if you’re not sure which type of interview you’re attending, please call the recruitment hotline on 0800 289 934 for LV= GI.

Do I need to prepare for an interview?

Our interviews are competency based, so be ready to talk about your experiences to show us how you’ve dealt with certain situations, what actions you took and how effective they were.

A top tip? Think of a range of examples that you can use before the interview.

Do I need to bring anything?

Yes, please. We’d like you to bring the following:

Proof of your right to work in the UK, this could be UK passport, EEA passport (in-date) or full birth certificate (the A4 one) or Non-EEA passport AND biometric residence permit.

Proof of National Insurance, this could be your National Insurance Card, payslip or P45/P60.

Proof of address, this needs to list your name and current address. Our preferred option is your driving license photo card.

Alternatively, bring two of the following:

  • Bank Statement (dated within the last three months)
  • Credit card statement (dated within last three months) - you must exclude the credit card number on any statement – otherwise we’re unable to accept this)
  • UK Utility Bill (dated within last three months) – sorry but we can’t accept a mobile phone bill
  • Government agency document – either from Department of Work and Pensions, Customers and Revenue, Job Centre/Job Centre Plus, Social Security (dated within last three months)
  • UK Mortgage Statement (dated within last 12 months)
  • UK P45 or P60 (dated within last 12 months)
  • UK Council Tax Statement (dated within last 12 months)
  • UK Financial Statement (dated within last 12 months), Pension, Endowment or ISA

We'll also give you a reminder of what you need to bring with you in your interview confirmation email however, we've made a PDF version that you can download and print off.

What does each band mean in the LV= GI job structure?

Basically, every job at LV= GI falls into four main bands:

Band A. Entry level roles. If you’re looking to get your career started with LV= GI or you’re keen to develop skills in a new area of the business. For example, Administration Assistant, Customer Service Representative, Motor Claims Consultant.

Band B. Generally, these are more technical roles or the first step on the managerial ladder. For example, Team Leader, Personal Injury Consultant, Resourcing Associate.

Band C. Technical professionals, specialists or managers. Like Qualified Accountant, Senior Actuarial Analyst and Section Manager (manages the Team Leaders).

Band D. Senior Managers. For example, Head of Actuarial Development, Head of Technical Claims.

What is the dress code at LV= GI?

We want you to feel completely comfortable at work. That’s why we have a relaxed dress code in place. All that we ask is that you dress ‘smart casual’ and have respect for other colleagues. Jeans are fine but no loud or offensive slogans, please.

How long until I find if I’m successful in my interview?

For any customer service based role (claims included) we’ll aim to get in touch with an outcome as soon as possible.

For roles in other business areas, it’ll depend on how many applications we’ve received, the interview process (which may include a telephone and/or face to face interview) and other applicants’ interview dates. This should be no more than 14 days after your interview. 

Why do you require my ID documents?

As a financial services company, we require all ID from our candidates in order to complete the necessary referencing checks, including a DBS, so we can get you started promptly. Don’t worry - if you’re unsuccessful we’ll make sure to destroy your ID, in line with GDPR regulations. You can find out more here.

Is there room to move internally?

What progression opportunities are available? At LV= GI, our employees’ progression is really important to us. If you want to try something new or take the next step up, we’ll support you all the way.

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Our use of agencies

Only agencies on our preferred supplier list (PSL) can provide us with CVs requested by our in-house recruitment team. Consequently we aren’t in a position to accept any speculative CVs from agencies who aren’t on our PSL. If we become aware of unsolicited CVs being sent to us we will return these to you and we may take further action where appropriate.

If you're interested in providing agency recruitment services to LV= GI, please email us.

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Contact the team

Here at LV= GI we're always keen to hear from great people. Whether you've already got experience or you're looking to develop your career, you can find out more by arranging a confidential chat with one of the team.

Telephone: 0800 289 934