LV= GI Careers / Key Teams / Operations & Business Support

Inspiring, innovative and invaluable

Operations & Business Support at LV= GI

From developing training programmes to dealing with escalated complaints – our Customer Operations department makes sure our Customer Service teams have everything they need to succeed. Here, every day is different as our teams go above and beyond to support our Customer Service teams - across all products and all customer interactions.

Join us and be empowered by our unique, collaborative culture. Make your mark on how we make things better and constantly improve our Customer Service. By making sure our customer journeys are as good as they can be, you’ll help us on our way to achieving our goal to be Britain’s Best Loved – while always taking pride in your work.

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Complaint Resolution

Our Complaint Resolution team handle escalated complaints from our Customer Service teams. They also liaise with the Financial Ombudsman Service and provide insight and trends on performance to keep us at the top of our game.

Planning and Resourcing

Our Planning and Resourcing team are responsible for forecasting and scheduling – making sure we have all the right people to support our customers’ needs.

Quality

Our Quality team are there to make sure our call handlers provide the best possible service to our customers. Listening to customer calls, they provide crucial feedback so we can keep improving.

Training

It’s up to our Training team to develop the programmes that support our Customer Service teams - from learning the ropes through to thriving in their roles.

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Investing in your development

We want our people to be the best they can be. That’s why we’ll invest in your development every step of the way, helping you get to wherever you want to go. We’ll support you and empower you to believe in yourself because being personally invested in what you do is such a great feeling.

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Meet some of the people you could be working with

Jake Keeley

Quality Analyst

"To succeed at LV= GI, it's really quite simple. All you need to be is a genuinely kind person."

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Lauren Moody

Operational Trainer

"We regularly go above and beyond for our colleagues across the business, offering extra support and coaching whenever we can. We're always encouraged to speak up and call things out, be innovative, collaborate and challenge the norm."

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Rob McCallan

Customer Relations Manager

"I now have qualifications in insurance that I would have never gained if I hadn't worked for LV= GI."

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Sofi Reed

Resource Planning & Performance Analyst

"The one thing that kept me going this year was knowing that LV= GI were there to support me in whatever I needed. It's been a difficult year, but I can't stress enough how fantastic LV= GI have been and the support that is available to everybody."

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