FAQs

We go the extra mile for each other

Frequently Asked Questions

Got a question about the recruitment process? We're only too happy to answer it. To help, we've put together answers to some of the questions we get asked most frequently. 

Q.1 What type of interview will it be?

That depends on the job you’ve applied for. We run interviews where it'll be just you and our interviewer(s), or you’ll attend a talent selection event as well as an interview. We might ask you some technical or competency questions too, based on your understanding of the role’s requirements. 

Don’t worry, we’ll let you know in advance the format of your interview. But if you’re not sure which type of interview you’re attending, please call the recruitment hotline on  0800 066 5331 for our Life and Pensions business.

Q2. Do I need to prepare for an interview?

Like most things in life, it’s always best to be prepared. Our interviews are competency based, so be ready to talk about your experiences to show us how you’ve dealt with certain situations, what actions you took and how effective they were.  
 
Here are some our top tips:  

  • Know the role: Read the job description thoroughly and be ready to answer any questions about how your previous experience and achievements relate to the requirements and behaviours. Think of a range of examples that you can use before the interview. 
  • Research and network: Take a look at our company website, career pages  and social media  channels to get to know us better. It’s key that you can demonstrate your knowledge and enthusiasm about the role and why you’d like to come and join our team at LV=. And remember to reach out to your existing network to speak to anyone you may know who already works for us – this will help you gain an insight into their individual experiences.  
  • Your questions: An interview should be a two-way conversation, so think about what you want to gain from the interview. Make sure you ask questions about the role to determine if it’s right for you
  • Practice: Practice makes perfect. So why not think about the types of questions you might be asked and get a friend or family member to run through a mock interview with you.
  • Be you: Let us see what you’re passionate about and how you can bring this to our team here at LV=. 

Q3. Do I need to bring anything?

Yes, please. We’d like you to bring the following: 
 
1) Proof of your right to work in the UK

  • UK Passport, EEA Passport (in-date) or 
  • Full Birth Certificate (the A4 one!) or 
  • Non EEA Passport AND Biometric Residence Permit  

2) Proof of National Insurance, this could be:  

  • NI Card or 
  • Payslip or 
  • P45/P60  

3) Proof of address – this needs to list your name and current address. 
 
Please bring either option A or B listed below: 
 
A. (preferred option) – Driving license photo card OR, 

B. two documents from the below list: 

  • Bank Statement (dated within the last three months) 
  • Credit card statement (dated within last three months) - you must exclude the credit card number on any statement – otherwise we’re unable to accept this) 
  • UK Utility Bill (dated within last three months) – sorry but we can’t accept a mobile phone bill 
  • Government agency document – either from Department of Work and Pensions, Customers and Revenue, Job Centre/Job Centre Plus, Social Security (dated within last three months) 
  • UK Mortgage Statement (dated within last 12 months) 
  • UK P45 or P60 (dated within last 12 months) 
  • UK Council Tax Statement (dated within last 12 months) 
  • UK Financial Statement (dated within last 12 months), Pension, Endowment or ISA 

 
We'll also give you a reminder of what you need to bring with you in your interview confirmation email however, we've made a PDF version that you can download and print off.  
 

Q4. How can I find out more about the Life and Pensions business?

Head to LV.com to understand more about what we offer our customers.
 

Q5. What does each band mean in the job structure?

Simply put, every job in our Life and Pensions business falls into four main bands: 

  • Band A. These tend to be entry level roles. If you’re looking to get your career started in our Life and Pensions business or you’re keen to develop skills in a new area of the business. For example, Administration Assistant, Customer Service Representative. 
  • Band B. Generally, these are more technical roles or the first step on the managerial ladder. For example, Team Leader, Personal Injury Consultant, Resourcing Associate. 
  • Band C. Technical professionals, specialists or managers. Like Qualified Accountant, Senior Actuarial Analyst and Section Manager (manages the Team Leaders). 
  • Band D. Senior Managers. For example, Head of Actuarial Development, Head of Technical Claims. 
     

Q6. What is the dress code at LV=?

We want you to feel completely comfortable at work. That’s why we have a relaxed dress code in place. All that we ask is that you dress ‘smart casual’ and have respect for other colleagues. Jeans are fine but no loud or offensive slogans, please. 

Q7. Why do you require my ID documents?

As a financial services company we require all ID from our candidates in order to complete the necessary referencing checks, including a DBS, so we can get you started promptly. We can assure any candidate who is unsuccessful that your ID is destroyed once our decision has been made, in line with GDPR regulations. 

Q8. Is there room to move internally? What progression opportunities are available?

Our employees’ progression is really important to us. If you want to try something new or take the next step up, we’ll support you all the way.

Q9. Is there car parking on site? If not, where’s the nearest parking? (each office)

Bournemouth 

Parking & Transport: 

  • Park & Ride system 
  • Local station – Branksome (10 min walk from office) 
  • Various bus routes –Yellow Buses and Wilts & Dorset 
  • Lift share database 
  • Secure Cycle cages 

Facilities: 

  • Onsite Gym 
  • Wellbeing rooms 
  • Amazon lockers 
  • Phone charging points 
  • Bike shed 
  • Restaurant & Kitchen facilities 

Cardiff  

Parking & Transport:  

  • Parking: Underneath the building there are limited spaces for managers to park in. There are residential roads where staff can park and also a chargeable car park nearby. 
  • Park and ride available just outside of town
  • Easy access to train station and a shuttle bus that takes you to work from the airport. 

Facilities  

  • Kitchen areas with facilities such as fridges, microwaves, coffee and tea etc.

 Exeter  

Parking & Transport: 

  • Parking: We currently operate a permit parking and the waiting time for this currently is approximately 18 months. There is a chargeable overflow car park nearby, too.
  • Park and ride car park approximately a 10-minute walk from the office
  • Walking from the park and ride
  • There is Pinhoe train station which is a 25 minute walk (approx.)
  • The 56 bus comes through Exeter St David’s through Exeter centre and close to the office site
  • The Red A park and ride goes from the centre to the park and ride (10 minute walk)

Facilities  

  • Online order facility where you can order a selection of sandwiches, Paninis, hot foods and pasty’s which are delivered to the office.  
  • A local van visits the office, selling a selection of sandwiches, cakes and drinks. 
  • Bike shed 
  • Showers and changing facilities
  • Wellbeing rooms 
  • Ping Pong tables 
  • Kitchen facilities including Costa Coffee vending machines

Hitchin  

Parking & Transport: 

  • Small number of allocated spaces on-site
  • During an employee’s six-month probation period, they are required to find their own parking around Hitchin. There are a number of long-stay car parks (which have to be paid for) or, within a 15 minute walk there’s residential areas to park (£FOC).
  • Once an employee passes their probation, they receive a parking permit for the council long-stay car parks, which are a c.10 minute walk from the office. 
  • There are good train links to and from places like Stevenage, Letchworth, Welwyn Garden, buses from all over the county as well as from Bedfordshire. 

Facilities  

  • Kitchen facilities including an express vending canteen  
  • The office is a five-minute walk from a large number of restaurants, cafes and shops that people regularly visit at lunch. 
  • The grounds are picturesque and there are great places to relax on breaks or yoga. 

Q10. Where are all your offices located?

  • Bournemouth
  • Cardiff
  • Exeter
  • Hitchin
  • London 

Q11. Where do I go for a face to face interview? And, who should I ask for?

If you’re coming to see us for a face-to-face interview, we’ll email a confirmation with all the details you’ll need for your interview. If you’re unsure, please feel free to contact lv.recruitment@lv.com 

Q12. Can I re-apply?

You can reapply for any roles that you have previously applied for however we do have waiting periods in-between. If you have conducted a telephone interview, you’ll need to wait three months before you can reapply. If you have attended a face-to-face interview for a role there is a waiting period of six months before you can reapply. Got a question? Please get in touch with us via email lv.recruitment@lv.com  

Q13. Will you be doing your own referencing or do you require them from me? What is the referencing process?

HR Support will email you a form where you can provide reference contact information and other details. We’ll take care of the rest. All referencing checks will begin as soon as the written offer has been issued to the candidate. We’ll complete right to work, employment, financial, fraud and criminal checks. These checks must be returned before the start date. If there’s any adverse information, we’ll keep you updated. 

Q14. Can I request for my personal information to be deleted from your systems?

If you want us to remove your data, please email lv.recruitment@lv.com and we’ll remove it straight away. 

Q15. I have heard that LV= is going through a joint venture with Allianz, does this affect my application in anyway?

It’s an exciting time for everyone in our Life and Pensions business and our new partnership with Allianz is a great result for all parties. Don’t worry, this new venture won’t affect your application. 

Q16. Where can I find out more about brand values, vision and strategy?

You’ll find all that information here