Who we are
We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.
LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Role Description
Are you passionate about people and fraud? We are looking for a dynamic individual who can lead teams through continual change to detect, disrupt and prevent application fraud.
Proactively leading, motivating and coaching our policy crime prevention consultants to identify improvement opportunities and liaise with key stakeholders in the business to deliver business objectives.
Reporting directing to the Policy Crime Prevention manager, who you will work along side to create an inclusive and professional working environment.
Key Accountabilities
You will be leading the team to handle suspected financial crime investigations effectively and efficiently in line with agreed business objectives, whilst embedding performance development and LV values.
About you
Whether you’re joining us from a similar role or looking to start a career in Fraud, you’ll need to have:
Experience of leading, mentoring, coaching and developing others to succeed.
Be able to create the environment for people to develop and learn.
Excellent verbal and written communication skills, able to communicate complex concepts in a straightforward way.
Able to influence and lead through change, embedding at all levels.
Ability to identify and solve problems with own initiative through balanced decision-making skills
Competent in Microsoft Office, predominately Word, Excel and PowerPoint.
Desirable
General understanding of bodies, legislations and regulations that govern financial services, specifically personal lines insurance and fraud/financial crime.
Good understanding of Data Protection Acts and GDPR, the relevance to fraud investigations including the NIM framework.
Comprehensive working knowledge of personal lines insurance policies and/or claims with a best practice approach.
Good knowledge of fraud indicators, key performance and key risk indicators.
Experience of operational fraud fighting, investigation techniques and interviewing methods with awareness of supporting counter-fraud tools.
Manage complaints and support consultants with complaints including root cause investigations and resolutions.
What we can offer you
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- 26 days' holiday
- A competitive pension for which LV= will pay twice the amount you pay, up to 14%
- An annual bonus scheme based on company and personal performance
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- ElectriX EV salary sacrifice scheme
- A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
Our Ways of Working
Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Our Purpose and Values
We secure your future
Be Brave | With Heart | Everyone Counts | Inspiring Trust
Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.
Diversity & Inclusion
At LV= GI, we value diversity and inclusion and back this up with our accreditations. LV=GI is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.
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