Who we are.
We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.
LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Role Description
We have a fantastic opportunity for a Head of Broker Risk, Regulatory and Business Standards to join our family of talented people.
The Head of Broker Risk, Regulatory and Business Standards has overall responsibility for the leadership and management of the Risk, Compliance, Audit and Product Governance functions within the Broker Business Function.
The Head of Broker Risk, Regulatory and Business Standards will Work closely with the Broker Senior Leadership Team, 1st Line Regulatory Standards, 2nd Line Risk and Compliance functions and 3rd Line Internal Audit.
Your focus:
Work closely with the Broker Leadership Team, Internal Audit and Risk and Compliance to develop and implement strategies and operating plans to ensure that the Broker Business Function fully meets its governance and regulatory responsibilities in respect of risk, compliance, audit and product governance.
Ensure effective governance structures, risk management and conduct processes and outcomes are embedded and delivered across the business function.
Responsible for leadership of all risk management and conduct to ensure the ownership of risk is fully embedded and can be evidenced:
Adherence to Group risk policies and practices.
The appropriate monitoring and management of risks (both operational and financial) and that all necessary records are maintained.
Manage and oversee the risk until all actions are completed satisfactorily and in a timely manner.
Identification of gaps in existing risk controls and development of solutions with all Broker business areas.
Identification of new and emerging risks.
Management and reporting of all Broker risk events in accordance with Allianz standards and functional rules, ensuring that appropriate risk prevention controls are implemented, and risk systems & logs are updated.
Complete risk reporting in a timely and efficient manner.
Attend and participate in relevant committees and forums representing the broker business function as appropriate.
Develop and submit documentary evidence and participate in relevant oversight forums.
Ensure that there is a structured and regular assurance programme in place in respect of key business activities within the Broker team. Manage all Broker Audit meetings to maintain a record of all audits undertaken, report results to the Broker Leadership Team.
Work closely with Internal Audit to facilitate all audit visits, agree outcomes of all audit reports and work with business areas to ensure that all audit actions and requirements are implemented within the agreed timescales.
Ensure that the Broker business area complies with all the regulatory requirements, principally but not limited to the FCA and PRA. Work with business areas to record, manage and resolve all breaches and issues identified. Working closely with the Underwriting and Distribution function oversee adherence to product governance to we meet our regulatory and business standards responsibilities.
Ensure that we comply with all the regulatory requirements of the FCA in respect of Complaints management and prevention. Ensure there is an effective complaints management procedure through implementation of effective processes, staff training, root cause analysis, monthly audits and reporting to the Broker Leadership Team.
Ensure that we have appropriate oversight of the distribution chain, including the audit of broker activities in accordance with relevant policies, standards and functional rules that apply.
About you
To be successful for the role you will have experience in a senior management role within the insurance and/or financial services industries in one of the following areas:
- Underwriting
- Operations
- Risk & Compliance
- Experience and understanding of Regulation, Compliance, Complaints Management, Audit, Risk and Product Governance.
- Experience implementing monitoring, control & performance management procedures in an operational and/or regulatory environment.
- Ability to work without supervision and be self-motivated in a pro-active manner seeing tasks through to resolution.
- Good stakeholder management and relationship building skills including the ability to work with colleagues at all levels and representatives from external bodies such as brokers or the FCA.
- Ability to develop strategies and operational plans.
- Good planning and organisational and attention to detail skills.
- Ability to learn and keep abreast of new developments in the regulatory environment.
Our Ways of Working
The role can be based in one of our offices Brentwood, Croydon or London
Our office with flex model means that you will have the opportunity to work from home for up to 3 days per week and come into our office for 2 days – longer if you prefer to work in an office. This will be discussed at interview stage.
Do you need some flexibility with the hours you work? Let us know as part of your application and if it is right for our customers, our business and for you, then we will do everything we can to make it happen.
We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
What we can offer you
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that is perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That is on top of enjoying all the benefits you would expect from the world’s number one insurance brand, including:
30 days' holiday
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
An annual bonus scheme based on company and personal performance.
Private medical insurance which you can upgrade to family cover.
A flexible benefits package (e.g., discounted retail vouchers, great value dental insurance)
ElectriX EV salary sacrifice scheme.
A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
Our Purpose and Values
We secure your future.
Be Brave | With Heart | Everyone Counts | Inspiring Trust
Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.
Diversity & Inclusion
At LV=GI we value diversity and inclusion and back this up with our accreditations. We are EDGE certified for gender inclusion, members of the Women in Finance Charter, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.
We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.
At LV=GI, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.
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