LV= GI Careers / Job Details

Who we are

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

About the opportunity

LV= GI has a great opportunity for a Senior Underwriting Analyst within our Retail business working on a Hybrid basis in either Bournemouth or Croydon. Your primary focus will be the agile management of our motor or home portfolios through detailed analysis of our underwriting and payment structures across all direct distribution channels to support LVGIG’s strategic aims.

You’ll be responsible for proactively enhancing these portfolios and their footprint by the identification and management of any policy misrepresentation risks. This includes participating in / chairing forums and sharing insight and recommendations with senior management to drive continuous improvements.

As an empowered Senior Underwriting Analyst, you will play a key role in our ambitious profitable growth plans by driving the analysis activity and focus within the team.  Your role will involve providing timely and intelligent analysis of control structures, along with extracting data to support portfolio underwriting performance and proposals.

You’ll undertake market research and monitor and develop MI to identify opportunities and recommend changes to our business controls, payment plans and processes to ensure they are fit for purpose, meet customer expectations and comply with regulatory requirements.

Working closely with the wider underwriting team, you’ll help define strategy and collaborate closely with colleagues across the business to ensure successful delivery of our underwriting, data science and pricing initiatives. You’ll also act as an expert referral point.

This is an exciting opportunity for someone with strong data analysis skills, a keen interest in coding, or in-depth underwriting knowledge to help shape our control underwriting control framework in a rapidly evolving digitalised world and customer needs, whilst being a part of a successful underwriting team within the GI Retail business. 

About You

As a self-starter with the passion to work on your own initiative, setting your own priorities and managing workload with minimum supervision, you’ll offer have significant experience within data analysis, ideally as an insurance professional. You’ll be working in a fast-paced trading environment and be able to extract and use data to inform where action is required. 

You’re likely to have a background in underwriting, pricing, data research or counter fraud within a Direct environment (call centre, web, aggregator and partner), or have relevant technical expertise relating to data manipulation or extraction.  And you’re likely to hold, or be progressing towards a relevant professional qualification.

You’ll be organised, data focused, thorough and inspired to identify new opportunities and risks, and form sound judgements to make appropriate recommendations.  You’re capable of making data talk and bring figures to life, distilling complex data into digestible formats. You enjoy working as part of a busy team, using your strong communication skills and friendly, professional manner to collaborate and build great relationships with colleagues across the business, external partners, while managing stakeholder expectations.

You’re able to think commercially and always have the customer at the forefront of your mind. Your inquisitive nature means you constantly seek ways to improve the commercial outcomes of the portfolios and your can-do attitude and project management skills ensure that you see tasks through to a timely conclusion, overcoming obstacles and driving change.

The Details

You'll need to:

• Create a culture where data is investigated and researched to develop activities and strategies that deliver beneficial results.
• Oversee definition of and monitoring of insight into market, technology and data developments, customer feedback and product performance MI, and use trend research to support the above activities.
• Regularly monitor KPI’s to ensure performance against plan is met, reporting on risk mix and recommendations for change to drive profitability outcomes for the business.
• Undertake ongoing research and provide regular insight into new propositions and product enhancements to assist with developing strategy and to support pricing and underwriting activity.

• Extract, develop and monitor market insight, customer feedback and product performance MI in order to:  
  • Define and deliver product enhancements to ensure our products are fit for purpose and
  • meet customer expectations.
  • Define and deliver underwriting and terms across channels to improve profitability and expand footprint.
  • Identify and recommend enhancements to procedures and controls in order to improve efficiency and reduce risk.
• Engage collaboratively with other functional teams to ensure alignment of purpose and successful delivery of initiatives and represent Underwriting at management meetings.
• Increase the strengths and capabilities of people and the team by coaching, identifying training needs and sharing best in order to support personal growth, enhance the performance of the team and to meet business needs.
• Regularly engage senior stakeholders, including GI Exec, to keep them abreast of commercials.
• Deputise for the Underwriting Manager.
• Undertake audits of operations or partners to ensure adherence to underwriting guidelines.
• Review product relevant regulatory bulletins (e.g. from ABI and FCA), escalating issues to management when necessary.
• Comply with Conduct Risk principles.

What We're Looking For

To be successful for the role you will have:

• Previous Motor or Home insurance underwriting or pricing analysis experience.
• Awareness of policy misrepresentation risks and/or controls.
• Strong data research and technical skills, experience of portfolio/account management desirable.
• Experience of or an awareness of Machine Learning models or techniques.
• Ability to manage Exec level and external stakeholders.
• Commercial approach – focused on bottom line
• Drive to deliver with the ability to do so through others.
• In-depth understanding of the GI market and regulatory regime.
• Strong influencing skills and diplomacy.
• Excellent relationship management skills.
• Uses initiative and able to manage multiple complex priorities with tight deadlines.
• Excellent communication skills, including reports, presentations, and letter writing.
• Passion to identify opportunities or risks and generates innovative ideas for improvement.
• Collaborative approach and can do attitude.
• A good team player.  Supportive to others with an enthusiastic and positive attitude.
• A calm, credible and reliable presence
• Ability to balance customer and business needs
• Experience of Direct sales channels; PCW’s, Web, Call Centre, IFA and Partnerships
• Experience of managing audit activities
• Be self-driven and proactive in development of own skills and technical knowledge.
• Relevant professional qualification preferred but not essential, eg ACII 

Diversity & Inclusion

At LV=GI we value diversity and inclusion and back this up with our accreditations. We are EDGE certified for gender inclusion, members of the Women in Finance Charter, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.

At LV=GI, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.

Ways of Working

We are delighted to confirm that we are now a hybrid working business. Our office with flex model means that you will have the opportunity to work from home as well as the office. As a hybrid worker you will be in the office between 2 and 16 days per month depending on individual and business need. This will be discussed at interview stage.

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. 

We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

The role can be based at LV=GI Bournemouth, Frizzell House, Bournemouth BH1 2NF or LV=GI Croydon, 69, Park Lane, Croydon, CR9 1BG.

What we can offer you

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider LV=GI Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• 26 days' holiday
• A competitive pension for which LV= will pay twice the amount you pay, up to 14% 
• An annual bonus scheme based on company and personal performance
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• ElectriX EV salary sacrifice scheme
• A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website - they are the why and how of LV= GI. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.